[Resolved]  Flipkart — defective cell phone shipped, no return/replacement

Address:	Gurgaon, Haryana, 122001
Website:	www.flipkart.com

Sir, i ordered a cell phone from flipkart (Karbonn titanium jumbo), the item shipped was defective and has performance issues: hangs the moment you switch it on, lags n freezes, display also works hayward. Now, i did not demanded a refund initially, rather, as per 10 day return policy i simply expected a replacement, something i have full right to.

Upon my replacement request, flipkart sent a technician who tried to troubleshoot the phone and then submitted a false feedback and cheated me for all my queries, refer below points:
1. My issue - phone hangs and freezes. Technician's response - with a blunt attitude, said 'sir ab is budget me esa hi phone milega, thode jada pese daal lete to ye issue nhi hota, 5 hajar ke fone me aur kya loge'
2. My issue - inaccurate display/touch
Technician's response: this phone has gorilla glass, so the issue will remain. Dnt expect a better touch.
3. My issue - product replacement.
Technician's response: sir, if you don't sign the blank feedback form, your replacement will not be initiated. Its all upto me, you have to sign else i can deny your replacement request further.

Fraud activity: on that request form, he filled status : 'customer issue resolved, customer happy.'
This is sheer lie and fraud activity by flipkart. Sir, i assure you, my issue is not at all resolved nor am i happy.

Further to above, i called up flipkart again and cc executive raised a new request for return, which flipkart is delibrately keeping as pending so once a period of 10 days is over, my product will not be eligibile for return as per seller's policy. This is a well organized fraud and cheating activity by flipkart, to avoid a customer's return of product.
Customer care executives of flipkart have been constantly making false committments to me about the return of product. They have assured me on calls, my return is aporoved and product will be picked up for return.

Please tell me why am i being cheated in this fashion and who will be responsible once my product is out of 10 day return policy.

Why is flipkart doing this to me just to delay my request and finally deny to it using the replacement policy clause as a tool? Why nobody is taking any action against this organized fraud activity?

What kind of a behavior and tech resolution is this???

I seek resolution to this...

Regards,

Gaurav sharma
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