[Resolved] Flipkart — defective products sold on big billion sale

rajababu.bula

from Bengaluru, Karnataka

Address:

560048

Od[protected] order id. Morphy richards otg was sold at 8549/- and sent a product with physical damages. When replacement request was placed, flipkart suggests to take a refund of 8549/- and buy the new one at 11200/-
There are more items on sale from the same seller on the site. But neither flipkart nor seller are ready to do a replacement since they know it was sold at cheaper price and the amount is not worth a new one.
This is the concept of big billion sale to do a clearance sale of defective products at cheaper price and who ever do not identify the defects will live life with those defects..

Was this information helpful?

No (0)

Yes (1)

Nov 19, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 06, 2017

Flipkart Customer Care's response We will revert on customer complaint.

Verified Support

Oct 12, 2017

Flipkart Customer Care's response The customer complaint about the damaged product. We had interacted with the customer and asked him to place a fresh order we will give the difference amount as gift voucher in flipkart wallet account. The customer agreed to place a fresh order. Hence closing the complaint from our end.

Verified Support

Oct 17, 2017

Flipkart Customer Care's response Interacted with the customer created refund hence closing the case

Oct 21, 2017

Updated by rajababu.bula Another order.. sold at cheaper price during Diwali.. cancelled by the seller.. Flipkart says buy a new one at new price.. I am not ready to accept wallet amount this time..

Cancelled: Samsung Galaxy On Max ... in your order with order ID OD[protected] has been cancelled. The amount you have paid for the above product(s) will be refunded. We will notify you via email and SMS when the refund is processed. Please check your email for more details.

Oct 22, 2017

Updated by rajababu.bula Thanks to flipkart for resolving the complaint on my first order.. I am closing this and creating a fresh complaint for the new problem.. but please note this is repeating.. when there are sales and offers, you cannot sell beyond the availability of stock or whatever reason.. and later force us to take refund..