Dear Concern, This is to register a STRONG FORMAL COMPLAINT against your delivery agent Mr. Ravichandra, Mobile No. [protected]. for repeatedly denying doorstep delivery for my Flipkart orders.
Your agents are refusing to deliver to my home address and are forcing me to collect parcels from the main road. This has now happened 4 times, which shows a clear pattern of negligence and deficiency in service.
Affected AWB Numbers:
SF[protected]F
SF[protected]F
SF[protected]F
SF[protected]F
All shipments are under doorstep delivery service. My address is fully accessible and serviceable. There is no restriction on entry of your agents. Asking a customer to collect from main road is a direct violation of your service agreement with Flipkart and your own delivery policy.
I demand immediate action:
Deliver all pending shipments from the above list to my doorstep withing 24 hours.
Take strict disciplinary action against the concerned delivery agents/executive.
Share a written confirmation and assurance that doorstep delivery will be done for all my future orders.
Furthermore, I still have a couple of orders in transit which will be assigned to the same agent/area. I have serious concern that he will harass me again and deny delivery for those future orders as well.
If this harassment continues, I will escalate this to the National Consumer Helpline (NCH - 1915) and file a complaint for deficiency of service. Treat this as MOST URGENT.
Thanks and warm regards
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