Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
23572
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4166
down
1583

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3534
down
1623
+91 12 4615 0000  [Corp Office]
up
1035
down
680
+91 80 4908 3910  [Grievance Officer]
up
1113
down
815

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
23572
Pending
668
Resolved
16885
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

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Flipkart — reactivating an account

 Satyam799 on Oct 12, 2019
My flipkart account is deactivated. I want to reactivate it. It is not connected with e mail but it is connected with mobile number. When I entered mobile number it shows, " Account inactive please contact customer support". I am unake to contact the company. I tried to call the customer support but it doesn't connected. Please help me in reactivating my account.

Email: satyam.[protected]@gmail.com...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — money not refunded to my bank account

 Faisal4321 on Oct 12, 2019
Order ID (OD[protected]
I used flipkart paylater to pay for Dr physio Massager of Rs 895 and paid the paylater bill on October 3rd
I refunded the product on 5th October and I was told that I would get the refund amount by 7th October but I did not get the refund amount
When I contact the flipkart support, they told that the refund was complete but when I contacted the bank they said that there was no transaction of 895 rupees from flipkart
The delivery executives are not at all helping
I'm attaching the screenshot of the flipkart pay later statement...
Complaint comments  Read comments Complaint category Banks

Flipkart — od116686069695472000

 Ravi1108 on Oct 12, 2019
I would like to raise a complaint against Flipkart for offering only replacement for Mobile

The product which I ordered doesn't have good camera, camera clarity is not as described in the website

Even though product is replaced, camera clarity remains same for the replaced product

Here the problem is camera clarity, how can you force the customer to take the same product by offering only replacement policy?

I would like to go for some good camera phone having more Mega pixel camera

I request you to refund the amount
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — no response after delivering a defective laptop from flipkart. order id: od116672316517400000

 SovonSarkar on Oct 12, 2019
I ordered an HP laptop ( Model No.: HP 14s cr 1005tu) on 1st October 2019 during Flipkart Big Billion Day Sale. I received my order on 9th October 2019. The laptop has dark patches of the keyboard on the display screen. I informed Flipkart for a replacement on that very day I received it. They said the seller has an option for return only. I said I would like to return then. They said the concerned team will contact you by 12th October. Today they send me an email saying it will be resolved by 15th October. The return policy is only for 10 days after delivery. And all they say is my issue has been...
Complaint comments  Read comments [1]Complaint category Laptops / Notebooks

Flipkart — I am complaining about the jeeves service of installation of tv

 jay oatel on Oct 12, 2019
I bought mi led tv order id [OD[protected]] the tv is delivered on 10 october. and the flipkart message us that the technician will come tomorrow on 11 october but he is not come. again the flipkart message that your installation residualed on 12 october. but similarly no one comesyet.
i am very frustrated. when i call the jeeves customer care noumber which is obtained from flipkart message.they say technician will come but when?...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — online payment in flipkart

 Divya Selvaraj on Oct 12, 2019
I ordered an grocery product in flipkart the payment was made through online rs=651 the delivered product was on the cash on delivery but I payed the amount on online I received an msg from the bank that they withdrawed the cash but I didn't receive any product so please help us to refund it i[censored] need the msg I will forward it the payment was made on the date of order please help us...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — rejected the exchange of phone

 Varish kumar on Oct 12, 2019
I had order redmi note 7 Pro in Flipkart big billion sales. My order I'd is OD[protected]. I had bought this phone in exchange of Samsung on 7 Pro. At the time of delivery delivery boy has rejected my exchange. There was no crack was there. Phone was in good condition. But he rejected my exchange by saying phone is damage. Flipkart is cheating all people in the name of exchange. They want just order and their delivery boy don't exchange the phone....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart affiliate payment not received

 Ameen Sabith on Oct 12, 2019
My Flipakrt Affiliate ID: ameensabi

Flipkart has not paid me my hard earned affiliate fee of Rs. 2709. I have chosen th EGV mode of payment in which the minimum threshold limit is 2500. I have already covered this limit and i am fully eligible for the payment through EGV. My account is a verified account and i have submitted all the required details and documents including PAN card. Its almost a year now and they have not paid the amount.

Now i feel like flipkart affiliate programme is a scam. I trusted flipkart and was a regular customer. Now i feel like i am cheated...
Complaint comments  Read comments Complaint category Other

Flipkart — onida washing machine failed delivery

 Amulya HN on Oct 12, 2019
Order was delayed by more than 10 days. Apparently order delivery attempt was made and failed. But as a consumer, I wasn't informed about the delivery attempt. When I called customer care, they cancelled the order without my confirmation. Multiple attempts to contact the company has been made but they do not provide effective answers. They just keep saying issue will be resolved in 24 hours but hasn't been resolved till now....
Complaint comments  Read comments Complaint category Washing Machines

Flipkart — I am complaining for too much delay in my order

 8127481482 on Oct 12, 2019
My order was not delivered before 3 days hamesha jab bhi check krta hu to usme yahi hatata hai ki out for delivery and fliokart authority bhi iska samadhaan nahi nikal pa rhe hai kripya krle aap kuch kariye delivery person order area me dene se mana kr rha bai bolrha hai ki me nahi de sakta hu iss area me hmesha jab bhi call kro yahi bolta hai ki apko office akaar nearest hub me hi lena padega ye product so just please deliver it fast i am getting already late....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — my order are delayed

 ashvin nagas on Oct 12, 2019
Purchased from: flipcart.com
Order ID - OD[protected]

PINKSTYLE Casual 3/4 Sleeve Floral Print Women Black Top
M, Black
Seller: PINK STYLE
₹2983 offers
Ecartlogistic
Id :- FMPP[protected]
Delivery date given : 10/10/2019
Bt
Order are delayed.
And
I cant track my order....
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — laptop delivery getting delayed

 Ridi_culous on Oct 12, 2019
I ordered a Asus Rog Strix g531gt on 3rd October 2019 during the big billon day sale.It has been 10 days now and the laptop is not even packed.It is showing seller is processing your order from the past 10 days.Usually it does not take this much time for flipkart to deliver in my area.
Therefore, it would be greatly appreciated if you look into this matter.

mail id - [protected]@gmail.com...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — false promise and no delivery till now

 ViploveSahni on Oct 12, 2019
I ordered for a mobile on 1st Oct. I was first told it will be delivered by 4th Oct..After check out the date changed to 10th..After complaining and so much trouble I was said till 15th Oct..But the product is still not packed..
Highly disappointed and fed up..Will never shop on flipkart again..
Have spoken to so many agents but of no avail..I am waiting for the past 12 days for a mobile. Amazon n other apps provide the service in 3-4 days..This is really not done . I have all the screenshots n call records..I will go public n let people know what frauds n scamster flipkart are....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart pay later refund

 a4ayan1 on Oct 12, 2019
I've Purchased a Crocs Men Black Sandals(OD[protected] worth Rs.1395/- which was delivered on 31st August through Flipkart pay Later Option. Later on September 13th I tried to pay the pay later bill twice but the payment got failed. But the money was deducted. Next day I got a message from Flipkart that the Pay Later Amount is Cleared. So one Payment was successful. But I didn't get the 2nd failed payment refund still now. It's been a month. I chatted almost everyday with Flipkart consultants & everyday I've had to explain the same issue repeatedly to every new consultant. I even got a mail...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — laptop exchange related

 Rakesh Deepak on Oct 12, 2019
I have ordered a laptop on exchange basis during big billion sale on flipkart, i have entered the details of the old product as mentioned in the exchange checklist of flipkart but during the delivery the ekart person has shown a different checklist finally disqualifying my laptop for exchange. I have attached the checklist given to me in the site.The delivery was not on time on top of that they made me wait for 2 days and finally they show a different checklist to the customers and wasting our time. Worst experience with the customercare and flipkart aswell. Flipkart on the name of sale it cheats...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — order cancelled twice 13 october

 Terry10 on Oct 12, 2019
I made 2 orders for Rog 2 phone
3 October 2019 made order for
OD[protected] cancelled

12 October 2019 made order for
OD[protected] cancelled today. Why?

11 October 2019 I have successful bought other items thru:
OD[protected]

so why is flipkart cancelling my orders on 12 October 2019? Its the second time my orders is cancelled.

I am an overseas customer and the address I use is a address from Shoppre to allow items to ship there prior to
shipping it to my country, singapore.
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — refund not got yet.

 utkarshjais21 on Oct 12, 2019
I have purchased a shoes form flipkart on 13th september 2019, by making payment of 474 rs through indian bank debit card. Due to some reason i cancelled the order on the same date i.e13th september and flipkart initiated refund on 13th sept only but amount is not credited to my account, and according to flipkart it should reflect in my account by 23rd september but still money didn't came. After asking flipkart executive, they gave me reference no (protected) told me to ask from bank and when i spoke to bank executive they are saying they can not help me with this no. They asked me for utr no,...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — order cancelled without informing me

 parwej1992 on Oct 12, 2019
My order OD[protected] was cancelled without telling me.

Now they are telling the item will go back to seller and then refund will be done and so. Also I need the same item in same price but the price has increased. I waited for more than 10 days and they are lying that I have cancelled the order.

Also the customer care executive is unprofessional and do not have proper knowledge on how to resolve the issue and giving unnecessary advice to customer.

I have faced harassment from Flipkart I need a resolution for that....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — philips qt4011/15 runtime: 90 min trimmer for men

 Ankit Girdher on Oct 12, 2019
The product i ordered(OD[protected] was to be deliver on 8th october but was not delivered on time. and i got mail that it will be delivered on[protected]. but on given new time and date it was not delivered.
when i called customer care, they said we did not send mail to deliver on[protected], and said that we will deliver on 12th oct. and they said that you can cencek the product if you want. but again today they are saying we will work on its, our team will revert you back on this. They are just making fake promises.They are harassing customer a lot....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — not delivered mobile

 vsnf on Oct 12, 2019
I will placed a micromax canvas infinity Mobile Flipkart on 4th Oct'19 Order id: (Protected)Micromax canvas Infinity 32 gb. At the time of placing an order, Flipkart app shows me the delivery date of 12th Oct'19. Today is 12th Oct'19 and I still don't have my order. I spoke to Flipkart and they are asking me to this order is cancelled from flipkart with address not found reason. But I am not cancelled this order.Flipkart customer support team says, due to high orders their delivery partner is taking time to deliver address is not found.my mobile no is [protected] please help me...
Complaint comments  Read comments Complaint category Online Shopping

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