Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
Submit a Complaint
19990
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3574
down
1392

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2945
down
1377
+91 12 4615 0000  [Corp Office]
up
866
down
560
+91 80 4908 3910  [Grievance Officer]
up
926
down
677

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
19990
Pending
135
Resolved
14403
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (5952)

Flipkart Complaints & Reviews

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Flipkart — product return issue-royaloak zenith metal coffee table

 Sudipta30 on Mar 20, 2019
I had purchased one coffee table from Flipkart last 1st February, 2019. As per commitment it was delivered in my home 19th February, 2019. Technician came to install that and recognized that product which came that is totally broken. After I raised replaced request on last 22nd February, 2019. As per schedule from Flipkart site I was getting that it will be delivered within 22nd March, 2019.
After that I called to Flipkart customer care, they told also same that it will be resolved within 22nd March, 2019.Suddenly I am getting from Flipkart (20th March, 2019)that request has been cancelled...
Complaint comments  Read comments Complaint category Appliances

Flipkart — asus zenfone max pro 2

 Bhoori Singh Tomar on Mar 20, 2019
Res Sir
My order ID OD[protected] It seems to me that you are intentionally harassing me by not completing your order till date I also posted a mail week before and do many talks with your customer care department. But getting no positive response.
No action has been taken yet. It is better to say no instead of doing such harassment to the customers.
I request you to take early action and provide me the product as soon as possible....
Complaint comments  Read comments Complaint category Mobile Service Providers

Flipkart — unnecessary delay in sending password recover otp

 sharana kumar teeka on Mar 20, 2019
I signed in with a mobile number [protected], when i tried to login, it shows username or password is incorrect. When i tried forgot password, it shows "unable to process the request, please retry". It happened several times over a week. When i tried to register it says "it shows the message already registered". They are neither sending otp nor deregistering my mobile number.

It happened on[protected] and over last week...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — broken my phone touch by ekart logistics delivery man sumit

 Rustam Saifi on Mar 20, 2019
I have ordered a VIVO V15 PRO with order no OD[protected] with exchange with my old VIVO V5 PLUS phone .
today the delivery man via EKART LOGISTICS came when i was not at home and my mother give the phone on a packed box to delivery man andhe open my old phone from pack box and he packed the sameon box and decline the phone to exchange after he goes my mother take the box and keep it at almirah.
after came to office at 04.30 pm i open the box and see that the phone sceen touch has been cracked . my mother said the delivery man check the phone by beating on hands and said their...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — unprofessional services by flipkart

 ganji on Mar 20, 2019
I have bought Asus Zenfone Max pro M1 with order ID OD[protected] for my older parents living in other state on 15th Feb 2019 with "NO QUESTIONS ASKED" Buy Back option of Rs 9000 by paying extra which was going to be expired on 18th March. On 15th March I ordered Zenfone Max Pro M2 by buyback coupon and paying 1099 extra(999+100 rs delivery charges). It was supposed to be deliverd on 17th March. The exchange person came but found other IMEI no. which was not linked to buyback coupon ( Its a dual sim so it has two IMEI nos') even though the said IMEI no. was mentioned on back panel of the...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — block of my account without any valid reason

 David Babu Varghese on Mar 20, 2019
My flipkart account was blocked almost a month back just after i tried to buy a pen drive from the seller, retailnet, who were cancelling my orders from their side and flipkart customer service officials were asking to me place the order again... I have always kept a clean order history with all the orders for either my personal use or for my family and friends. But flipkart, without any sort of proof or prior notice have blocked my account and they have not yet resolved it or properly responded to my emails. They are claiming that i am buying stuff as a reseller which in no way i am. I am a flipkart...
Complaint comments  Read comments [1]Complaint category Products & Services

Flipkart — flipkart fraud company, making customer fool in name of no cost emi offer

 Sarathbabu b on Mar 20, 2019
Flipkart is fraud online site. Dont trust flipkart

I was purchased asus zenfone max pro m1 on "no cost emi"
Order no: od[protected] on no-cost emi option under sbicard.

When i contact flipkart customer care saying,. Contact sbi to remove charges, and sbi saying we received request under flexi emi, so we are charging 14% interest and 18% gst.

I was informed both flikart, sbi, remove all charges i am ready to pay total product value ₹ 12, 499 /- but both are playing wrongly with customers.

First emi :
16 mar 19 fp...
Complaint comments  Read comments [2]Complaint category Online Shopping

Flipkart — payment done order not placed

 Raja413Mohamed on Mar 20, 2019
Was trying to place an order for xaomi mi max 2 on flipkart on 20/03/2019, at at around 12.00 am. I chose for online payment through my ib debit card. The payment was done successfully, & an amount of rs. 13, 999 was debited from my account. Flipkart txn#[protected]
But the order was not placed. The order page said "payment did not go through", although the payment was already done.
The sms & the email that i received from my sbi bank after the successful transaction are attached herewith for proof of the payment.
Please refund me the already paid amount of rs. 13, 999 to my...
Complaint comments  Read comments [2]Complaint category Banks

Flipkart — product not picked up for the past 15 days

 abhiwebby on Mar 20, 2019
Hi,

Am abhi and one of the user on flipkart i bought the
Asian running shoes and the seller name is asianshoe. The product is not up to the mark so i want to return the product.

I initiated the return of my order (Order id: od[protected] on mar 05, 2019. The next day scheduled to return (Return id:[protected]) the product on mar 07, 2019.

The process is failed by flipkart team. After i spoke the customer care then rescheduled the process to mar 15, 2019, with return id[protected].

Now the date is mar...
Complaint comments  Read comments [2]Complaint category Clothing, Shoes & Accessories

Flipkart — flash sale problem

 Anand Vs on Mar 20, 2019
I ordered a redmi note 7 pro via flash sale on 20/03/2019 from the flipkart app. It was added to card and i was sent to payment page. I paid the money and it was debited from my account. But when i went back, they said there was a backend error and the product was out of stock. Phone was very urgent and wanted that phone. Can you do anything about it?...
Complaint comments  Read comments [2]Complaint category Online Shopping

Flipkart — symphony cooler jumbo 70 ltrs

 Arpitguptaa on Mar 20, 2019
I purchased a cooler on 25feb on flipkart, for which i got delivery on 6 march, but when i see the product it was completely faulty with swing motor broken and it was creating so much noise, for which i created return so next a teachnician visited at my place, and after observation he approved returns for which i got confirmation to pick my product on 13 march, but till 13th march no one contacted me and they cancelled my return request without any reason given, and once i called then on 14th march they told me that request had been cancelled by seller side and after opplogies they again created...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — log in issue from the past 2 days

 Kushagra Bachhil on Mar 20, 2019
This is my flipkart id: [email protected]

From the past two days, i have been trying to log in into my flipkart account but all of those efforts made were completely in vain.
I have tried every single method to log in to my account but so far i have only failed.
I have been using this email id from the past 4 years and i have been a regular customer but then also i am getting no customer support whatsoever.
Today i had to order my phone in the flash sale but due to flipkart's pathetic services here am i stuck with an email id which is of no use to me now until...
Complaint comments  Read comments Complaint category Products & Services

Flipkart — product missing mobile

 Mohd8786 on Mar 20, 2019
I ordered redmi note 7 on 6-03-19 where i got box on 08-03-19 empty box which seal has been tempered when i opened i got vim bar soap. I complained but flipkart was denying. I communicate with mail and call till today not got any solution i want my money back. My product cost 11999.
After writing many mails the company didn't resolve my problem. Want my money back...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — return id for flipkart smartbuy xxl classic bean bag with stylish footstool bean bag with bean filling (blue) with return id : 12101498707265173450

 Madhu Bharadwaj N. on Mar 20, 2019
I had ordered one orka xxl classic with stylish
Footstool bean bag with bean filling (Brown) on 7-mar-2019 at 11:39pm with order id: od[protected].
After that the bean bag was not delivered to me till 14-mar-2019.
Flipkart customer care executive called and told me that the seller is not able to deliver the product to your location and the delivery time is also too long so we will cancel your order and she cancelled. And a cancellation confirmation message came from flipkart and in my flipkart application on my iphone, the status was showing return id:[protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flipkart — issue with the refund for flipkart smartbuy xxl classic bean bag with stylish footstool bean bag with bean filling (blue)

 Madhu Bharadwaj N. on Mar 19, 2019
I had ordered one ORKA XXL Classic with Stylish
Footstool Bean Bag With Bean Filling (Brown) on 7-Mar-2019 at 11:39PM with ORDER ID: OD[protected].
After that the Bean Bag was not delivered to me till 14-Mar-2019.
Flipkart Customer Care executive called and told me that the seller is not able to deliver the product to your location and the delivery time is also too long so we will cancel your order and she cancelled. And a Cancellation Confirmation message came from Flipkart and in my Flipkart application on my iPhone, the status was showing RETURN ID:[protected]...
Complaint comments  Read comments Complaint category Postal & Delivery Services

Flipkart — received another product in sealed box.

 Rupam Mangla on Mar 19, 2019
I placed an order for apple watch series 4 (44 mm) space grey variant. After i received the package i opened it and to my horror i found a fake watch inside it.
That took everyone by surprise as i had unboxed it infront of my friends. For some time i couldn't react and then immediately filed a complaint in the consumer care. It has been ten hours and no response yet. I have tweeted about this and i am very nervous as i paid rs.44000 approx for it....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Flipkart — samsung galaxy note 8 mobail

 Avinash Gayakwad on Mar 19, 2019
Ordered Note 8 mobile phone worth of Rs. 380000 but flipkart delivered me defective charger and i complained regarding this to flipkart customer care replacement also registered complaint but this time they won't respond and blocked my flipkart account now im helpless please help me to take refund from flipkart details as below ...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart blocked my account without no reason

 Raj @ Sah on Mar 19, 2019
Flipkart blocked my without any reason i tried to contact the customer care but they said that there is no information mentioned in their system about my id or ph number how it can be possible in morning everythin is working fine but after certain hours its automaticly logged out from flipkart app and unable to login or reset my password i am very old user of flipkart and i am aslo have a plus membership i have ordered so many things in past kindly please help to unblock my account....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — I m oder mobile

 Mansuri Sahad on Mar 19, 2019
I m oder my sister's mobile she said me
Change her mind she cancelled oder and flipkart block my account they giving reason is

We'd like to let you know that your recent order has been cancelled as our systems have observed a trend in your purchase history that suggests that the items you've purchased are for reselling and not for personal use. This would also mean that you will no longer be able to login to your flipkart account.

Regards,
Asfeen taj
Flipkart customer support...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — redmi note 7 pro, order id-od114931389467959000

 rahul4455 on Mar 19, 2019
Dear team,
I bought a mobile phone thru your site but from the last two days i am facing the problem in the phone...
- phone is overheating at the time of charging, at the time of talking even it is not in than also some time heating.
- phone screen is automatically showing the blank and all running apps is closed and if phone is on the running the call than call is also disconnected
- as i ma is not understand i am is fencing lost of issue tin this product and you are saying we only replacement policy but this is impact on my mind and i will not convened to use this...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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