[Resolved]  Flipkart — delay in delivery of laptop due to exchange issues

Address:

Ghaziabad, Uttar Pradesh, 201009

Dear Flipkart Team,

I am writing this mail in full pain and this experience in the delivery and exchange is worst one in last 4 years of shopping association with flipkart.

Below are the series of events pertaining to the delivery of Dell 2-in-1 laptop that has troubled me lot, request to kindly take into account and resolve the issue ASAP

1) I have ordered dell inspiron 2-in-1 laptop from your site with exchange of my old dell laptop on 6th-Aug-17, for which delivery was confirmed from 8th Aug-17 to 10-Aug-17.

2) owing to the exchange I have formatted my old dell laptop (to erase my personal data) on 7th-Aug-17 night to make it ready for exchange.

3) On 10th-Aug-17 at 10:30 am your delivery person (wishmaster in your termilogy) came up for exchange and delivery.

4) My wife given him my old laptop(formetted) for inspection/exchange. After opening laptop he told that windows is not installed therefore he will not be able to view the service code. To which my wife told him that it is mentioned at the back of the laptop. On which he argued that how can he verify that code mentioned at the back is correct or not?

5) My wife called me and self has explained the delivery person over phone that its nowhere mentioned that you have check the code in the laptop and same is formated to protect my peraonal data.
But he was reluctant, to which self asked him to see in the setup of pc "BIOs" but delivery person was not qualified to see that and have argued again with my wife.

"Here I like to mentioned that the attitude of the delivery person (wishmaster) was not at all good and was continiously misbehaving with my wife. Which I have came across fist time in last four years association with Flipkart."

6) Getting frusted with the behaviour of the delivery person, my wife again called me and told me about the behaviour of the delivery boy. I talked to him and asked him to come tomorror and I will show him the service code in the laptop. To which he has agreed

7) today I have taken off from my office due the delivery exchange of laptop, I called the delivery person in morning but haven't taken the call thrice. at 10am he has given the call and when I asked him that when are you coming hw told me that you exchange has been cancelled.

8) I want to know from Flipkart that how a product got cancelled without any intimation to customer

9) with all surprise immidiately I called flipkart customer care and explained all concerns to executives named "Sweta". I asked her to arrange delivery and exchange but she told me that she is unable to do so as as per rule they can only once schedule delivery/exchange but not more that. When I asked about what rule she was talking, she has no answer.

10) Being totally unsatisfied by conversations with "Shewta" i asked her to make to talk to her senior to which after keeping on hold for 5 min she told me that all the senior executives are busy right now and you will receive the call within 2 hours, for which I am still waiting after 6 hours.

11) Also insted of resolving my problem she insisted me to cancel my order, over which I told her that I will not.

12) Also when I check the status of my complained it was shown attened. I am unable to understand that how same has been attended when i have not receive the call.

13) Moreover I have received sms from Flipkart today (11-Aug-17) morning that my order is out, i have taken off from my office but no delivery has been atempted till this time. Instead status has been updated at 9:28 that "smart pickup failed" (screenshot attached). I wanted to know when nobody visited my premises how the "smart pickup failed"?
Who is fooling whome?

14)Here I like mentioned tha I have paid approx Rs 67, 000/- (without interest) to flipkart on 6-Aug-17 and till date my order is not delivered. Though I am getting cheper price on other shopping site Amazon but I preffered flipkart as before this insidence flipkart is my first choice due to hassle free delivery.

15) I have formated my old laptop on which I was working on 7th-Aug-17 and since then waiting for new laptop till date. my work is suffering for last 5 days. Self has to go outstation on 13 but dont have laptop to carry withvme for working requirments

Here I am writing this long mail in due frustation that I am suffering from, request to kindly intervene and resolve the issue without any further inconvenience to maintain the trust that I have before this incident.

Regards
Kumar Saurabh