[Resolved]  Flipkart — delivery issues in ekart logistics, aluva

Address:

Ernakulam, Kerala

I had ordered a skull candy headset on flipkart for which i made advance payment through my debit card. The order was placed on august 3, 2017. On saturday, august 5, 2017, i recieved a message stating "the order will be delivered today". I waited for 3 more days, but didn't hear anything from them. When i checked the shipping details, i found that, the order had indeed reached the ekart logistics, aluva on august 5. But as of august 8, the status of the order is showing that there is an address-pincode mismatch (Which i can confirm is a false claim) and the location is out of delivery area. I can also confirm that i have received multiple products from flipkart to the same address before without any issues. I could find that multiple complaints were logged against ekart logistics, aluva, in this portal. Although all of them were resolved, it seems the root cause is not addressed yet, as they keep repeating the same. This is by far the worst experience i have had from any e-commerce website. As a regular customer of flipkart, i am really unsatisfied and deeply frustrated about your service. I hope necessary actions will be taken not only to resolve my issue, but to prevent this from happening in future. Please see the shipment details and screenshots.

Product: skullcandy s2dul-j846 headset with mic

Shipment id: fmpp[protected]