[Resolved]  Flipkart — Delivery problem at Aluva ekart logistics

Address:Ernakulam, Kerala, 683519
Website:Flipkart.com

I ordered a flyers bay rock crawler 1:18 scale 4wd on 29th last month.. I got a message in my phone stating that it was out for delivery on wednesday.. At 7 in the morning (Screenshot attached)... Until now i haven't heard a word from them.. When i checked the tracking status it says it will take 7 more days (Screenshot attached)..
Last week i ordered a lenovo k6 power.. When it was on offer then also there was this same problem.. And finally they returned the shipment saying something about a delivery problem.. I've done lots of shopping online and never ever had such a problem like this before... Fortunately i got the refund that time.. But when i started to book for the phone again, it went 1000rs up in price.. That came on hard..
Coming back to the rc car order.. I just now talked to a flipkart customer care agents and was not helpful at all.. He's speaking what the app shows..
I regret doing shopping with flipkart..
What seems to be the problem i think is the ekart office at aluva (Kerala).. Both the shipments haven't moved from the ekart office in aluva.. (Ekart logistics-fmpp[protected])..in google the reviews of this office is very much bad.. Everyone's unsatisfied by their service. (1.6 stars)
As a customer i'm deeply unsatisfied with this..
I think you guys could take some action against this..
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Jun 8, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
May 08, 2017
Flipkart Customer Care's response
Product has been delivered to customer successfully to customer within the mentioned timeline given for product delivery.
Complaint comments 

Comments

WIthout calling the customer they are putting status "Delivery Attempt Failed(No Response From Customer)". This is very strange experience with ekart logistics Aluva(Kerala).
Same here.. they do ot attempt.delivery in angamaly . The address​ was clear and on the highway. They just wouldn't attempt to deliver. In fact it seems the guys want us to go and collect from where the the delivery boys set their shop. This is the second order about to get cancelled.
Same happened to me at my Aluva address. I live at Purayar and the item I order was returned saying that there is an address-pin code mismatch, and that too once it reached my nearest hub. The strange fact is, Ekart logistics were able to deliver another item which was ordered through Flipkart to the same address a few weeks back. I've a footwear ordered for my fiancee through Myntra, and they are also delivering it through Ekart logistics. Hopefully, they'll be able to deliver it this time as it's for a function on 16th. I don't care even if I have to call them this time because I want it so badly, even though that shouldn't be the way it's done. I wouldn't have taken this risk if similar footwear is available in stores, but that's not the case.
Same thing happening with me order number FMPP[protected] i got a message on Monday 7th august saying that my phone will be delivered that day... But no one called and no message was received... The day my phone was supposed to arrive was Tuesday 8th august or Wednesday 9th august..it's 9th today and I still haven't received any information regarding my order... Can someone atleast give me a contact number so I can find out the details... Please help me out!
Also I live in Aluva too...my order has reached Aluva on 7th.. but it's 9th and still not delivered...pls help
Also I live in Angamaly too...my order has reached Aluva on 11th but it's 13th ands still not delivered.. Pls help me
FMPC[protected]

Very very bad experience with flipkart due to the pathetic service of ekart.Ekart is really a waste...not at all good for anything..
WIthout calling the customer they are putting status "Delivery Attempt Failed(No Response From Customer)". This is very strange experience with ekart logistics Aluva(Kerala).
Better they shut off their ALuva Ekarte office and stop the service. Tracking system shows that item is at my nearest hum, that is aluva, since 16th April 2019. And today is 22 nd April already. When contacted their customer support, says that they have attempted the del;ivery; but failed which was indeed a big lie. Even after vigorous contact with their customer service, no productive action yet.So pathetic!
Also I live in Pathalapparambu, Valayanchirangara Post, Pin 683556 too... My order has reached Aluva on 1st Sep. and still not delivered. Your delivery boy Contact in my Regd Mobile no: [protected], my order not delivered.

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