[Resolved] Flipkart — Denial in exchange despite mentioning the issue | |||
I ordered poco x2 on Flipkart on August 27, While ordering I selected my asus max pro m1 as my device to exchange and even mention that my screen has cracked, which even led to decrease in exchange value by ₹2500, today my order arrived and the wishmaster denied it saying the screen has cracks i cannot approve the product. Now when i called the customer care, they said that it is all in the hands of flipkart's wishmaster he may have the final decision. The concern is: if everything is in the hands of wishmaster why are you even giving the option to select faults, and if you are: why is the wishmaster (so called delivery boy) denying it. Worst exchange ever. While amazon has clear cut policy. They don't mess up like flipkart does. Worst customer experience. Having issue with flipkart the second time in a year. And wow, issue isn't resolved by the customer care, their phone no is just for hearing this issue cannot be resolved. Even their terms list that phone can be denied onlyyy when:- model is different, lock screen is not opening, imei doesn't match, none of which is mine. So the company is not following its own terms. As a proof i have attached the images below I am not the only one facing this issue, here are some links where people have faced similar issue as mine... 1.https://www.quora.com/What-do-Flipkarts-delivery-boys-look-for-when-I-exchange...⇄ 2.https://www.google.com/amp/s/www.indiatoday.in/amp/technology/talking-points/story/all-exchange-of...⇄amazon-and-flipkart-are-tricky-so-tread-carefully[protected] 3.https://amp.reddit.com/r/india/comments/97ue6c/dont_use_the_exchange_offers_on...⇄flipkart_if_you/ 4.https://www.desidime.com/amp/discussions/flipkart-rejected-my-delivery-what-to-do Was this information helpful? | |||
Sep 7, 2020 Complaint marked as Resolved The flipkart social media team contacted me and explained me all the steps involved and even passed my feedback/issue that i faced to the above authorities. Thanks flipkart. Flipkart customer support has been notified about the posted complaint. Verified Support Aug 30, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Sep 07, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. As per your update on the complaint, thank you for confirming that the issue has been resolved and your are satisfied. Hence, closing the complaint from our end.
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