[Resolved]  Flipkart — Dispute

Address:

Mumbai City, Maharashtra

Reply to conversation [A]
HomeMailNewsSportsFinanceWeatherGamesGroupsAnswersScreenFlickrMobileMore
Yahoo Mail


Search MailSearch Web
YahooHome
Subir Avatar Subir

Help
Press ? for keyboard shortcuts.

Press the Enter key to select an item
Compose
Inbox (9999+)
Drafts (4)
Sent
Spam (104)
Trash
Folders (691)
Recent

Delete Move More


Ref.: Order ID no. OD[protected]
Subject: COMPLAINT

I, Dr. Subir K. Patel, had ordered a SONY XPERIA L (Diamond White, IMEI NO.:[protected], S/N: ZH8001TCTS) from flipkart.com on 22/07/2014. My flipkart order ID no. "OD[protected]".
I recieved the parcel on 25/07/2014. Since I was going out of station for 2 days, I opened the parcel on 28/07/2014. When I opened the parcel it happened to not accept my simcard. So on 29/07/2014, I replaced my simcard for a new one and then I again tried inserting it in the phone but still it displayed "Insert Sim". I inserted various other simcards which were working in other phones but not in this one.
I placed a return request (Return ID: 6359884) as well as a complaint (Complaint No:[protected] at flipkart on 29/07/2014.The flipkart executive assured me for a refund. They also took my account details for transferring the refund. On 30/07/2014 I got a call from the seller from whom I had bought the phone (SyberPlace E Solutions P Ltd, KTC Illumnation) who insisted me for visiting the Sony Service Centre for repairing my phone. On my denial, he said to collect a DOA Certificate (Death On Arrival) after which they would collect the phone from my place.
This was my first purchase (AND NOW ITS LAST WRT FLIPKART.COM) from flipkart.com and was done because I don't find time for shopping from my busy schedule. So, I complained about this at flipkart on which they said that my problem would be solved. And till date there is no positive response from the flipkart. I have already filed a customer redressal. On 31/07/2014 I again got a call from a senior from SyberPlace saying that they won't give the refund back without the DOA Certificate.

Hence, today on 02/08/2014 I visited the sony service centre (Krish Electronics, dindoshi, Malad East, Mumbai). It was a SHOCK for me when they told us they cannot do anything about this & cannot accept our complaint as we dont have a a tax invoice (sales bill) with all details like IMEI & S/N of the phone. I showed them a copy of invoice which I got on the email, but they say that a copy without IMEI & S/N of product is NOT VALID. Additionally they told us that this issue should be brought to them WITHIN 7 days of the receipt of phone.

=> NOW, HERE IS THE TRICK/FRAUD THAT THESE PEOPLE LIKE FLIPKART & THEIR SELLER ARE PLAYING WITH US: THEY DONOT INFORM US UNTIL VERY END THAT WE SHOULD GO TO SERVICE CENTER WITHIN 7 DAYS - BECAUSE UNTIL THIS TIME THEY PLAY WITH US !!

=>ADDITIONALLY THEY DO NOT PROVIDE THE TAX INVOICE WITH DETAILS, WHICH PROVES US WRONG TECHNICALLY.

THIS IS TOTALLY BIZARRE !! FLIPKART, YOU ARE LITERALLY LOOTING !! RS. 13K IS NOTHING FOR ME & I AM SURE ITS OF LEAST VALUE TO YOU TOO.

BUT BE SURE OF ONE THING, YOU CANNOT CHEAT AND WASTE OUR TIME & MONEY LIKE THIS - YOU WILL HAVE TO PAY EVERY PENNY FOR CAUSING US SUCH A TERRIBLE HARASSMENT !!

THIS IS A TORTURE ! CALLING THE BLOODY CALL CENTER EVERY-TIME & REPEATING THE SAME STORY TO ALL EXECUTIVES - WHO EVENTUALLY CARES A DAMN FOR THEIR CUSTOMERS !!

THIS COMPLAINT WILL BE PLACED BY ALL MEANS NECESSARY TO ALL CONCERNING AUTHORITIES & WE WILL MAKE SURE IN OUR CIRCLE OF CONTACTS NO-ONE PREFERS BUYING THROUGH ONLINE SHOPPING SITES LIKE YOURS.

AND ME BEING A HIGHLY REPUTED DOCTOR, WILL HAVE TREMENDOUS EFFECT !!!

REGARDS,

DR. SUBIR .K. PATEL