[Resolved] Flipkart — ecommerce scam

vijayrajagopal

from Bengaluru, Karnataka

Address:

www.flipkart.com, Bangalore, Karnataka, 560068

Hi this is vijay from bangalore, writing this on the worst experience that i had with flipkart, being a giant e-commerce
Company still these people behave like a normal local shop dealer, i had booked a samsung s9 plus mobile from their site,
The delivery was supposed to happen yesterday at 7 pm but unfortunately it didn't happen, after so many escalation finally the delivery agent
Came to my place, at the time of buying i had chosen buy with an exchange option, hence the delivery person asked me for
The phone which i wanted to exchange, that phone had got one minute scratch on the back of it, so, delivery person rejected it.
Believe me there was only one scratch that i had on the back of my phone, i don't know what these people expect the old
Phone to be, this is a gimmick with flipkart which has been happening since for a very long time, this is how these people cheat
Customers like us. The customer and the delivery experience is very bad unlike amazon, flipkart is not suited for this business, it's better that they stay out of this.

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Nov 6, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint stating that the courier service provider denied to pick up the exchange product. We have interacted with the customer and informed that as the exchange product did not meet the seller exchange policy, the courier service provider did not pick up the product. Hence, closing the complaint form our end.