Flipkart — EMI paid but still shows incorrect Flipkart pay later balance

Rpkrr

from Bengaluru, Karnataka

Aug 30, 2022

Address: Bangalore

Website: www.flipkart.com/flipkart-pay-later-store

I have opted 3 month Flipkart pay later EMI for purchase of a product(31.01.22), though I have paid all EMI bills and it is been 4months since I paid my last EMI, still Flipkart not updating the balance and IDFC(Flipkart Financial partner) says Flipkart should give details to close the EMI account, and vice versa.

I have been tracking this over a month, keep calling both ends, but Flipkart keeps saying extended deadlines every time, no updates on this request .

This affects my CIBIL score badly.
month after month CIBIL says I miss an EMI installment, so mu score gets low every month.

I need to close my EMIs in the Flipkart

Details:

Flipkart/IDFC registered mobile: [protected]
Email registered: [protected]@gmail.com

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Flipkart customer support has been notified about the posted complaint.

Aug 30, 2022

Updated by Rpkrr Flipkart Application screenshot showing my EMI has due of 1064

Sep 01, 2022

Updated by Rpkrr Though I have contacted Flipkart and IDFC multiple times for checking the details of my EMI payments done in the past and review it and notify me if any overdue, I have not received any calls on the update of the item.

IDFC and Flipkart keeps saying each others name every time,
I don't know why both are not talking to each other and review the payments.

Sep 01, 2022

Updated by Rpkrr Flipkart should have a record of all my paid EMIs on time. It should have shared them with IDFC, but every time IDFC executives are asking me for payment proofs. Is this how the system works?
I cannot wait for more now. I suggest you both be in sync and get updates from each other. I am not the middle man talking between IDFC and Flipkart guys.

Flipkart's response is not at all accepted as they are asking me to reach IDFC bank and talk to them on the payment history, I have not opted and reached IDFC for my EMI payments. It is Flipkart which does the work on behalf of me, But when the issue comes, why Flipkart doesn't help me in this but asking individuals to reach the IDFC bank
I need both quickly look into this and come back to me as soon as possible.