Flipkart — Exchange for the actual ordered product

Address: 560016

Website: Flipkart

We had placed the order for the lg smart led tv. But the product delivered is lg hd led tv on 09/07/2016. The lg representative had came for the installation after long follow-up on 14/07/2016. At the point of time only we had came to know the delivered product is not as same the ordered one. We had raised the complaint for the exchange on the same day. From that day to till now nobody had came for checking and resolving the issue. We are just receiving the mail for the sake saying the issue is been escalated to the other team.