[Resolved] Flipkart — exchange rejected by flipkart

Kolkata guy

from Kolkata, West Bengal

Oct 3, 2019

Address: Kolkata, West Bengal

I ordered redmi 7pro with exchange offer from flipkart on 30 th september . My old mobile model and imei no is also mentioned in the order. All the conditions fulfil as per flipkart policy for exchange.And only a little scratch there in the body of my old mobile, which shoukd be accepted by the flipkart with reduction of my exchange value. At the time of delivery the delivery agent come to my place and without checking my phone he refused to exchange the product and said previously he is loss by accepting exchanging products of some other customers. The delivery guy somehow want to reject it. When i told him whats the reason for rejection, he said scratch mark in the body. When I told him you can't reject my exchange maybe you can reduce my exchange vaue for the scratch in the body, as per flipkrt policy. After that i contract flipkart customer care, they said it will be resolved by 3 rd october, but on 2nd october they cancelled my order without resolving anything.I'm attached below pictures of my phone. I am very disappointed. I WANT TO KNOW IF THE DELIVERY MAN CAN REJECT MY ECXHANGE FOR SCRATCH IN THE BODY OF MY PHONE.

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Jan 30, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 04, 2019

Flipkart Customer Care's response Hi,
Thanks for getting in touch.
We are sorry to inform you that we are unable to find your account details. Request you to share with us the account details or get in touch with our customer support number[protected].
You can also check your order status here: http://fkrt.it/bqWLi~NN
Hope to hear from you soon.

Oct 07, 2019

Updated by Kolkata guy I am sharing the order I'd -od[protected]. Hope I get the solution asap.

Oct 12, 2019

Updated by Kolkata guy I placed an order no OD[protected], dated 30th September, 2019, my order was cancelled by the deliveryman without any justified reasons and I lodged a complain against that order, and i got the reply from your side to re-order and also I got assurance for not getting harassed anymore from your side.

So, I re-ordered the same item under order no OD[protected], dated 3rd October, 2019, on the basis of the assurance provided from your side. Today, I face the same harassment from the deliveryman, and also he was accompanied with another deliveryman, this is the first time I have noticed that for a single consignment Two deliveryman has come, as I believe their intention was to reject the exchange and their behaviour was very arrogant.

Being a regular Flipkart customer, I have been humiliated for the very first time in this manner. I strongly request you to look upon this matter asap.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Customer raised a complaint regarding the delivery of the order. However, the order details are not available in the complaint. Hence, requesting customer to share the same and closing the complaint our end.