On Sun Oct 06 16:51:48 IST 2019
After booking two flight tickets for a round journey from Bengaluru to Bhopal, worth 7000 rs, I was provided with a coupon that said that I would get 3000 rupees off on my next booking. So I booked another flight using the coupon. After some days, I got the confirmation mail with Ticket confirmation from INDIGO Airlines and the Invoice of my purchase.
Fri, 11 Oct, 2019, 11:18 AM, I got a mail from Flipkart that due to some technical issues my ticket won't be confirmed until I pay additional 2545 rupees within the next 15 minutes. I was confused because I already had the confirmation from INDIGO.
I called the Flipkart airline customer services repeatedly and was put on hold for 15-20 mins each time I called. Finally, when I got through, they told me that coupon had some issues, for which they took full responsibility. And asked to pay the "DUE AMOUNT" or cancel.
I checked the fair for the tickets on Indigo airlines and they were too pricy now. So I had no other choice but to pay the "due" amount. In the mail, it was written that they will call me and provide me with the current status after 15 minutes. But of course, they did not. For that also, I had to call twice to get the confirmation. The confirmation simply stated that the booking is now confirmed. There was no invoice. No ticket.
So they charged me over the ticket which was already confirmed by the airlines.
Additional, Flipkart did not give me any receipt or bill of any kind, stating that 2545 rupees were paid. I can obviously provide proof of the transaction via SBI net banking. But NO invoice was provided from Flipkart.
I just want to bring light over the scam Flipkart is running by introducing fake coupons and then binding people into paying money.
There scam :
After a person had already booked some tickets lure them with coupons. This leads to 2 possibilities, either he will keep in mind that Flipkart provides such generous coupon so next time when he will book a ticket, he will use Flipkart.
Or he would buy another ticket. In that case, after almost a week, when I fight fares have already gone high, threaten him with cancelation so then he would have to pay the money because everywhere else the tickets are too costly.
And here is the catch, as the Flipkart is booking the ticket in the present time, the person while still think that he had a profit because everywhere else prices were too high. But, Flipkart is doing is funding the same cheaper flight which was previously booked.
This is nothing but extortion and very cleverly planned scam.
It's high time that the Indian Consumer forum and the public are made aware of this carefully crafted scam of FLIPKART disguised by generosity.
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