[Resolved]  Flipkart — Fake APPLE PRODUCTS SOLD ON www.flipkart.com

Address:

Hyderabad, Andhra Pradesh

This is how FLIPKART .Sells - fake Apple products on there site - AND USING AKOSHA WE WANT TO TEACH THEM A LESSON THAT THEY DON'T FORGET! We as Indian consumers dont face this issue again. We bought two Apple Magsafe adaptors for our macbook's. Within a month's time our apple laptops started having problems. Apple's authorised service center said - our mac's needed repairs to the tune of 30k each. on finding what was causing this . they said the adaptors which we were using were fake and they confirmed it. with apple india by cross checking the Serial Nos which proved that the Seller along with FLipkart were selling smuggled goods and fake products manufactured in china. We immediately notified Apple global service center and Flipkart Customer Service. When we went to flipkart raising the issue - Every day we got a new incident id - every time a new person to talk and explain the issue . Our mistake was that - we believed APPLE's india website - which shows flipkart as there( apple.com/in/buy/catalogresellers/) When we raised the issue with Flipkart they said they will offer a refund to which we said NO and asked for a replacement to which SHOCKINGLY they sent the same FAKE PRODUCTS AGAIN - we immedaitely seized the products delivered and refused to return as we are exploring legal options. And we gave them a last chance to ensure they agree to their mistake and offer to replace. And now after posting our review on social sites ( http://www.mouthshut.com/review/Flipkart-com-review-lulnnmmnos), they have started harassing us so much that with a new guy calling us every day and saying we cant help you, even if we replace the seller is going to send you fake apple products only - this was shocking to hear and when we asked why cant you change the seller they said do what you want but this is what will be done. We have the recording and are planning to file an FIR. I want to understand how can they get away from this - How can they continue selling the same fake apple product, who is going to bear the cost of selling fake products - we have lost our laptops . and have not been able to use them for the past 1 months . The worst part is they are still continuing to sell the fake apple product to millions of customers in india fooling each one of them ( flipkart.com/apple-magsafe-p?/p/itmdg5fbpwnjsnx8?) On the site it says 1 year warranty . When the serial numbers on the product is fake .how will apple give us warranty. http://www.mouthshut.com/review/Flipkart-com-review-lulnnmmnos EMails - Service Report Attached Flipkart order number OD[protected] [Incident:[protected]] Hi, We have been waiting for you to contact us on this issue for the past 4 weeks now. We have not gotten a singe call or a missed call from your agencies or call centre till date and this mail looks like some trick to delay further. Also as mentioned by customer support last time around we were supposed to get deliveries for original Apple magsafe adaptors on or before 26th of December 2014. As, mentioned in our previous mails - we have not been able to use our computers, with these adaptors and have incurred severe losses. We have also seized all the four fake Apple magsafe adaptors, none of the product have been returned to ekart logistics secondly we have taken all pictures of both the delivery guy and the fake products re- shipped by flipkart for the second time. We have solid proof that Flipkart is selling fake Apple products in their site and encouraging shady vendors to sell fake Apple products. This is unacceptable We need you to act, and send us original products . Do let us know if going legal helps you to act faster . This delay by Flipkart in processing our replacement for original apple mag safe adaptors, seems to show that Flipkart, encourages vendors to sell fake products and is continuing to sell fake products. This will turn into a very big showdown just when the company is going to go IPO. We need a reply on this within 24 hours of the receipt of this mail. On Mon, Dec 22, 2014 at 3:34 PM, Flipkart Customer Support wrote: Dear Customer, Greetings from Flipkart.com! Order ID:OD[protected] We have been trying to contact you regarding the issue which was reported to us for the above mentioned order, However, we were unable to reach you. Kindly provide us with an alternate contact number for us to get in touch with you and resolve the issue on priority. Thank you for your cooperation. Please write back to us should you have any other questions or need further assistance. Regards, arvind Customer Support Incident History Auto-Response 18/12/2014 06.25 PM This email is for your reference only. You do not need to reply to this mail. We will get back to you as soon as possible. Flipkart Resolution Team flipkart.com Customer By Email(.) 18/12/2014 06.25 PM Hi This is harish vatnani here. Please find attached all supporting documents, confirming fake products sold to us . To our surprise, flipkart even after selling us fake product first, and when we requested a replacement with genuine products has again sent us another pair of fake products. After raising a complaint Multiple times, we still have not got any support from flipkart. We have been suffering for the past two months now, for buying on flipkart, we have already incurred charges for damage done on the mac( bill attached), and have not been able to use our laptops as we do not have adaptors & we cant use the fake adaptors lying with us( 4 of them). I again request you to kindly send us original, genuine Apple magsafe adaptors. Do let us know, if going to consumer court or social media, will help expedite this process, since two months has yet not been enough for flipkart to get to the seller & replace the fake products with genuine. Currently - I can see that flipkart is again reprocessing the replacement - Please see to that the replacement that is being sent are genuine - original apple products. Harish vatnani [protected] - Forwarded message - From: Harish Vatnani Date: Fri, Nov 28, 2014 at 8:50 AM Subject: Service Report Attached [Incident:[protected]] Flipkart order number OD[protected] To: [protected]@flipkart.com Cc, [protected]@apple.com, Girish Bantwal Hi, As discussed with you the following MACBOOK PRO and MACBOOK AIR was affected with FAKE APPLE ADAPTERS sold by FLIPKART.com. find attached the service report from conquer technologies, locate.apple.com/in/en/service/… . Affected Mac's- My Macbook Air(GIRISH) registered with Apple ID(C02G21B1DRQ4) - My friends(HARISH VATNANI) Macbook Pro(C02652D4DRJ9) FAKE APPLE ADAPTER ID BOX 1. D39329409EDFDFD8KA4 - C[protected]F2HSCV BOX 2. D39329409EDFDFD8KA4 - C[protected]F2HSBQ Also to give you additional supporting documents from Conquer Technologies( Apple authorised service centre). We were already charged Rs-12000 24 hours prior to registering the new problem with battery, thats when discovered that the adaptors were fake and all issues with our mac's are due to this . Find Attached - Service Report(harish.pdf) -5972 Mail from Conquer technologies Attached - Confirming Fake Bill Raised on us - For repairs Apple Website Screen Shot - Confirming Flipkart as authorised resellers Flipkart site Screen Shot - showing product with warranty Request your Good offices to look into the matter immediately, to ensure we as customers do not pay for the having trusted flipkart and to keep our trust restored with Apple products being sold in India. We need full replacement of the fake adaptors and the charges for replacement of batteries on our mac's and the charges inquired by us. We are involving the people from Apple India and Apple World Wide . Best, Harish Vatnani - Forwarded message - From: Parameshwari [protected]@vconquer.com Date: Wed, Nov 26, 2014 at 4:28 PM Subject: Re: REG:ADAPTER To: harishvatnani Cc: seshu [protected]@vconquer.com, girishbwl Dear Sir, Please find the attached service report. Regards Parameshwari. On 24-Nov-2014, at 4:40 pm, Parameshwari [protected]@vconquer.com wrote: Dear Sir, The adapters which you have purchased from flipkart has different serial numbers on the box and internally. So in this case we are not going to replace the adapters in warranty. Due this adapter usage the battery cycle count was increasing and heating up. Regards Parameshwari. - Forwarded message - From: Harish Vatnani harishvatnani Date: Mon, Nov 24, 2014 at 5:12 PM Subject: Fwd: . [Incident:[protected]] Flipkart order number OD[protected] To: [protected]@flipkart.com Cc: [protected]@apple.com, girishbwl Hi, As discussed over the phone we Got mail from your authorized service center confirming FAKE & Confirming that due to these fake adaptors our laptop batteries have gone faulty which means that we need to change the batteries . This is really disappointing & we can believe that we have to go through this for Trusting flipkart . Now we want an assurance from flipkart that they will look into this matter and also ensure that we as customers of Flipkart do not have to pay for ordering / Trusting them for selling genuine products, We need you to get the sellers to pay for the fraud done to us. See that they pay for repairs needed on our mac's . Find attached . Also address of apple authorised service center in hyderabad. Conquer Technologies #510 & 612, Aditya Trade Center, Ameerpet, Hyderabad - 500038. Phone:[protected] lines) Support:+[protected] Sales:+[protected] Fax:[protected] Email: [protected]@vconquer.com My Macbook Air(GIRISH) registered with Apple ID( C02G21B1DRQ4) - girishbwl My friends(HARISH VATNANI) Macbook Pro(C02652D4DRJ9) FAKE APPLE ADAPTER ID BOX 1. D39329409EDFDFD8KA4 - C[protected]F2HSCV BOX 2. D39329409EDFDFD8KA4 - C[protected]F2HSBQ