[Resolved] Flipkart — fake promise to deliver product

subham254

from Bengaluru, Karnataka

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201308

Hi team,

I ordered lenovo k10 (Ekart logistics - fmpp[protected]) mobile on 20th-sep-19 and the promise date of delivery was 21-sep-19. The product is not delivered yet. When i call for update on 21st they were stating that product will be delivered by today eod. But it was not delivered. When i call again on 22-sep-19 then they were saying again the same word (It will be delivered by eod also received the same mail). I am listening same response all day. I asked him for wherehous address where i can collect my product then they have no such response stating that its in noida (No proper address).

This is the samefull for such a great company like flipkart.

Advice: pleas dont bluff with the customer. If you are not able to track your parcel then you should not give the fake commitment.

Thanks,
Shubham
Cell:+91-[protected]

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Oct 29, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 25, 2019

Updated by subham254 Also my emi has been started for the same product which i didn't received yet .

Verified Support

Sep 26, 2019

Flipkart Customer Care's response Hi Subham, We are sorry to let you know that your order for this order ID OD[protected] has been canceled by the courier service provider due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 26 Sep 19 and it will be reflecting in your credit card EMI by 30 Sep 19. Your kind understanding is appreciated.