[Resolved]  Flipkart — flipkart - amount deducted but order was not confirmed.. refund not received yet

Address:

Goregoan East, 400063

We have placed the order on 6th of september 2019 on flip kart for redmi 7 mobile. We received the payment deduction notification from hdfc bank but dint receive any details or order confirmation from flip-kart team.
Due with concern we called up customer care and explain them but still they was asking for order no which was not at all generated from there end for which thehttps://www.https://www.consumercomplaints.in/new_complaint/ were not agree after few minutes discussion they checked and accepted that yes they have received the payment.
We ask for immediate refund back so that we can place an another order but since then 8 days have passed there is no resolution at all they call us and tell to wait for 24 to 48 hours again they call and keep on repeating the same. I tried calling them multiple time and they have a such a pathetic service every time we need to start the story from scratch to explain what all has happen also seniors are not at all answerable. They talk like robot it will take 24 to 48 hours you have to wait. We are pissed off really dont know what to do feeling helpless. The shopping experience with flip kart is like a nightmare. Please help.