May 02, 2022
Updated by sansakh If required can post all the email conversation here
May 02, 2022
Updated by sansakh Attached is the email template I receive since Nov 2021
May 05, 2022
Updated by sansakh Still no response and am getting emails that we are checking. Further, they say we were unable to connect even thought I have never recieved a call from them. Are there any higher management people who work in flipkart and check this kind of complaints. More than 6-7 months for getting the flipkart billing sorted, if I would not have paid the emi then they would have taken a quick action to suspend the account and recovery process. Is anyone working at flipkart or they have bots auto responder. Very bad service
May 06, 2022
Updated by sansakh I never recieved a call but received email that we were unable to reach you not sure how they were trying to contact. Fake messages
May 10, 2022
Updated by sansakh Every day am receiving the below messages.. It like an automated replies and some calls where in the person calling ask to provide information about the entire things happened so far since November 2021
[protected]-------
Hi Santosh,
I'm writing from the Escalations team of Flipkart.
We're sorry about the trouble you're facing.
We understand that you are looking for a quick resolution.
We would like to let you know that we were unable to reach you today to discuss this. This is because we limit our calls to customers between 09:00 AM to 09:00 PM, to avoid any bother that contact other times may cause.
Rest assured, one of our specialists will get in touch with you in between 9 AM and 9 PM to help you further.
If you have any other queries or concerns related to your order, you can reply to this email and we will surely help you out and we'll reach you during the working hours so that we can assist you further.
We would like to thank you for your patience and understanding.
Hope this helps!
Thanks,
Aparna Ghosh
Flipkart Customer Support
May 11, 2022
Updated by sansakh Such a worst service. Attached is the email that I had sent way back in December. After so many interaction and daily 3-4 calls...flipkart people need to compensate on this.. 6 months everyday I have spent around an hours explaining the inefficient flipkart staff that the payment has been done in November itself. Such a shame on such big company that they don't have people who understand what process they need to follow to fix a simple issue. Any higher authority person available in flipkart please action my compensation request asap.
May 11, 2022
Updated by sansakh I would suggest everyone to stay away from such scams or else you will end up spending your days explaining people the same thing again and again. They will just comment we are from collection department we know nothing
May 11, 2022
Updated by sansakh Add to this you will receive a robotic reply as below
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Hi Santosh,
I'm writing from the Escalations team of Flipkart.
We're sorry about the trouble you're facing.
We understand that you are looking for a quick resolution.
We would like to let you know that we were unable to reach you today to discuss this. This is because we limit our calls to customers between 09:00 AM to 09:00 PM, to avoid any bother that contact other times may cause.
Rest assured, one of our specialists will get in touch with you in between 9 AM and 9 PM to help you further.
If you have any other queries or concerns related to your order, you can reply to this email and we will surely help you out and we'll reach you during the working hours so that we can assist you further.
We would like to thank you for your patience and understanding.
Hope this helps!
Thanks,
Triveni Gategar
Flipkart Customer Support
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May 11, 2022
Updated by sansakh Can the consumer complaint team suggest on how to expedite the process? It's like flipkart people are sleeping or they doesn't exist..just they have automated replies setup
