Flipkart — Flipkart has locked my Amazon-bought Samsung Phone

mpranavreddy

from Hyderabad, Telangana

Mar 3, 2022

Website: flipkart.com

Hello. I have bought my Samsung S20+ from Amazon on the 7th of February, 2021 from seller "Divine India"(Invoice attached below). I have not had any problems since then but from the past 30 days, I have been receiving threats from the Flipkart app on my phone that I should pay a sum of rupees 15, 000 or Flipkart would block my phone. I have contacted Flipkart's customer care service numerous times, only for them to blame Amazon or the seller. Now (3rd of March, 2022), I have found that my phone has been blocked from usage and the only options I have are to contact Flipkart's "Smart Upgrade Plan" team and make the payment or make an emergency call. This is completely unacceptable as I was not mad aware of the phone's pre-existing usage/user. I hope you will get back to me as soon as possible and resolve this issue.

Passkey : 26264222
IMEI : [protected]

Please resolve this issue as my phone contains a lot of work-sensitive data. Looking forward to hearing from your team regarding the same.

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Comments

Sunilrathod07

from Hyderabad, Telangana

Jun 10, 2022

Hello. I have bought my Real me X7 Max from Amazon, I have been receiving threats from the Flipkart would block my phone. I have contacted Flipkart's customer care service numerous times, only for them to blame Amazon or the seller. I have found that my phone has been blocked from usage and the only options I have are to contact Flipkart's "Smart Upgrade Plan" team and make the payment or make an emergency call. This is completely unacceptable as I was not mad aware of the phone's pre-existing usage/user. I hope you will get back to me as soon as possible and resolve this issue.