[Resolved]  Flipkart — Flipkart Order not being delivered from nearest hub

This is regarding my flipkart Order ID-OD[protected]Apple Iphone 14) with tracking ID FMPP[protected].

My order reached the nearest hub - sahibabad on 7th Oct'23 and it was out for delivery twice (7th and 8th Oct). On both days it went undelivered due to operational issues at Ekart's end. Flipkart is not supportive and asking me to wait for 10 days more. There is no proper explanation being given for the delay. The nearest hub is just 3km away from my location and the product is still not being delivered.

Flipkart customer support is not at all interested in resolving the issue. Whenever called, they say we don't have enough information why it is stuck at final destination (Confirmed over recorded call by Flipkart customer executive that Ekart has not provided the proper reason). Being the seller Flipkart should take complete responsibility of resolving the issue.

Kindly request you to assist in delivery of the product or scheduling a slot for me to pick up from Sahihabad courier centre myself.

In case of no clear explanation and further delay in delivery despite the above request, I will have to take official action and raise questions on internal controls of Flipkart and Ekart. This same issue is being faced by multiple customers across the country visible on https://www.consumercomplaints.in so it will soon be spread on social media as well.