Flipkart — Flipkart Order not shipped waiting for the courier partner to pick up

Address: Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560

I bought mivi collar classic neckband from flipkart and it has charging issue so I to replace it on 1.01.2023 . The seller approved my replecement. But the order has not been shipped as it showing waiting for the courier partner to pick up from 1st of jan till now, very bad experience and worst service, please help me as soon as possible.

MY ORDER ID - OD[protected]