| Address: Flipkart |
| Website: www.flipkart.com |
I have ordered the "Bharat Lifestyle Shelton Engineered Wood Queen Box Bed" from Flipkart.com on October 30, 2023. The order ID is OD[protected]. The scheduled delivery date was October 11, 2023, but I have not received the item as promised. The tracking details were last updated on October 5, 2023, stating that the item has arrived at a Courier Facility (CentralHub_L_MUMX). Since then, there have been no further updates on the Flipkart app. When I tried to track the item using the Tracking ID on the EKart Logistics portal, it shows an error. It has been one week past the promised delivery date, and I still haven't received the item. I raised a complaint with Flipkart, and they assured me that the issue would be resolved by October 15, 2023, but there has been no resolution or update since then. I lodged another complaint on October 16, and they asked me to wait until October 18 for an update. However, as of October 18, 2023, 11 PM, my issue remains unresolved. The worst part is that this is a furniture order, and I am unable to cancel the order and receive a refund.
Desired Resolution : Deliver the product quickly with a guaranteed delivery date or Full refund.
Attaching all the necessary details :-
Order ID:OD[protected]
Item Name: Bharat Lifestyle Shelton Engineered Wood Queen Box Bed
Tracking ID:FMPN[protected]
Amount Paid(via Credit Card) :14, 788 Rs
Pic 1-Order details
Pic 2-Tracking error
Pic 3-Evidence of First revised delivery date
Pic 4-Evidence of Second revised delivery date
Pic 5-Evidence of Third revised delivery date
Please help me to resolve this on high priority.
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