| Website: www.flipkart.com/zebronics-vita-201-pspk-51-16-w-bluetooth-soundbar/p/itm6ee6dc6547579?pid=ACCH8NYZW3NEHHPH&lid=LSTACCH8NYZW3NEHHPHJGIYSM&marketplace=FLIPKART |
I ordered a product from Flipkart based on the specifications clearly mentioned on the Flipkart website/app which stated that the product supports FM Radio connectivity.
The order was delivered under Open Box Delivery. At the time of delivery the delivery agent asked me to check only for any visible physical damage. Since there was no physical damage I accepted the delivery.
However after the delivery agent left I switched on the product and tried to use the FM Radio feature mentioned in the Flipkart product specifications. I found that the product does not have the advertised FM Radio functionality.
This is a serious issue because I purchased the product specifically based on the specifications displayed on Flipkart. The fact that it was an Open Box Delivery does not reasonably allow a customer to verify every advertised technical feature in the presence of the delivery agent.
I expect Flipkart to take responsibility for the inaccurate product information and provide an appropriate resolution such as replacement with the correctly specified product or a full refund.
I request ConsumerComplaints.in and other consumers to take note of this issue. Customers should be able to rely on the specifications displayed on an e-commerce platform when making a purchase.
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