[Resolved]  Flipkart — Flipkart Refund amount not credited yet in my SBI account

I have purchased a Apple watch series 3 GPS 42mm in flipkart for Rs. 16650/- on 15.10.2020 with by SBI debit card ending with 5899 and cancelled the order on the same day.
Flipkart initiated the refund on 15th October 2020 and told me that they have processed the amount and it should be credited in my account by 16th October EOD.
I checked my account on 16th October but the amount was still not credited in my SBI account, I followed up with Flipkart and they informed me that they have processed the amount and
shared the Refund reference id and Payment reference number. I have been following up with them since but still I have not received the amount in my account. I have shared the
bank statement as an evidence to them but every time I call them they gave us the payment reference id and Refund reference number and told me that the refund has been done from seller side
and asked me to contact my bank. Please find the details provided by flipkart.

Refund Reference ID: CR2010151652084845019606
Payment Reference Number: PZT[protected]MLT5D03
Refund Date and Time:[protected]:52:13

I have called the SBI customercare to regarding the same but my sbi bank says I myself should contact flipkart as they do not find those reference number valid to trace from bank branch.
Please help me out of this I have been calling flipkart and SBI multiple times still I am facing the same issue, kindly do the needful to credit the refund to my account.
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Oct 22, 2020
Complaint marked as Resolved 
Refund has been processed bu Flipkart. Hence closing this issue.
Flipkart customer support has been notified about the posted complaint.
Oct 20, 2020
Updated by Debasmita Saha
We haven’t received the amount.. still flipkart is closing the ticket which i have created on 15th october’2020.

Pathetic service i am getting from flipkart.
Each time i need to call the customer service to reopen thr case.
Oct 20, 2020
Updated by Debasmita Saha
Its really very frusta ting . Please look into this. Its already 5 days still i am not getting the refund back to my account. Need the money back. Please double check from the seller end and confirm.
Oct 21, 2020
Updated by Debasmita Saha
I talked with my bank and they informed that the reference number which is being provided by flipkart is NULL and VOID. Please find my updated bank statement attached I have still not received my refund in my bank account.

Verified Support
Oct 21, 2020
Flipkart Customer Care's response
We will revert on it.
Oct 21, 2020
Updated by Debasmita Saha
Hi Team,
I am in the middle of the bank and the flipkart. Each day is getting ruined due to this. Flipkart is telling that they have refunded the money and telling to talk to the bank and when we are visiting the branch they are telling if the money has been credited successfully to the source account, it should get reflect. It is the problem with flipkart app.

Please help us. I tried multiple calls to the flipkart and bank but still the money is nor refunded.

Now, flipkart is closing the issue and i have to reopen the issue each time since the amount has not been refunded. Rs 16650 is huge money for me and my mental health is getting affected due to this. I am regular buyer of flipkart and now i am facing this issue.

I am writing to you so that you can verify from your end and process my refund. I can share the latest bank statement if required

My earnest request to you to kindly help me to get my money back.

I have seen multiple cases like me from flipkart.
Please request you to help me.

Thanks,
Debasmita
+91 [protected]
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