Flipkart — flipkart refund problem

Address:

Muzaffarnagar, Uttar Pradesh, 251001

I have ordered a mobile phone (Realme c2 blue color) from flipkart.com
Worth rs. Of 5999 on 21st of june 2019 and they canceled my order after the payment detection and this payment done by pnb debit card and mobile no is *[protected]* for booking.

And after some time, i got the message from flipkart.com saying that "your
The refund has been completed" then i called flipkart.com and the way they responded was shocking for me. They said they had done the refund to your bank. Kindly contact to the customer care of your issuing bank.
Flipkart.com is not going to loot your money. But actually, they did. I
Called to pnb bank customer care and they said they have not received any refund from merchant flipkart.com.

I again called flipkart.com and this time they did not even bother to resolve my issue. Instead of that every time they are saying that refund has been done from flipkart.com. Your bank is lying your money, kindly contact to your bank. When i say raise a ticket regarding my issue to your higher management and person name is *mr. Nikhil sharma. *and he said there is some gap in processing so, you need to wait for 24 hrs for refund.

But still, the amount is not refunded from my bank account and they did not give me the solution.

Kindly have a look and try to resolve my issue. I will be very thankful to
You. Below are a few more details:

Order no -
Refund transaction is no given by flipkart.com[protected]
My mobile no: [protected]
My name: ashu dhiman
Email id: [protected]@gmail.com