[Resolved] Flipkart — Flipkart refusing refund | |||
It has recently become a pain to do business with Flipkart. First of all, I don't understand their policy of only exchange and no refund policy. Not sure how they expect a online purchase to be without an option for refund. I had to fight for 5-6 days with them recently for a refund. I changed to Amazon recently and doing business with them has been painless. I recently ordered a Lenovo Vibe (OD[protected] and was given a mobile that doesn't work at all. For the last 5 days I was taken through their pain of Flipakt product experts who suggested a few troubleshooting tips but nothing worked. I am being only given an option to exchange it for a new mobile and not a refund. I hope Flipkart gets rid of these stupid policies and make it more customer centric. Was this information helpful? | |||
Complaint marked as Resolved
Verified Support Feb 03, 2015 Flipkart Customer Care's response Spoke to customer, he claims that quality of the product bad and he received the defective product and he looking for the refund. Informed customer refund is not possible and already replacement is done. Hence clsoing the case.
| |||
 2 Comments | |||
Comments
Completely pathetic customer service from Flipkart...Unbelievable...moving to Amazon.
Reply
Flipkart is having worst customer retention policy. Recently I have purchased a MotoG back cover. I asked for return and needed to proceed with another item instead. Flipkart had refused it saying they do not have refund policy.
So, on there website products are shown incorrectly and if customers purchases a wrong product, Flipkart won't refund the amount. It is sear case of misguiding and customer exploitation. They may check the history of my purchases and can provide the refund in case of this mistake, but they feel they are unopposed in the industry and every one have to came to there site. They have to remember Amazon in here and they will loose customers to Amazon by giving zero importance to customers.
My purchase id: OD[protected]
Now, permanently moving to Amazon.
So, on there website products are shown incorrectly and if customers purchases a wrong product, Flipkart won't refund the amount. It is sear case of misguiding and customer exploitation. They may check the history of my purchases and can provide the refund in case of this mistake, but they feel they are unopposed in the industry and every one have to came to there site. They have to remember Amazon in here and they will loose customers to Amazon by giving zero importance to customers.
My purchase id: OD[protected]
Now, permanently moving to Amazon.
Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
Read more
Read more
55%
Complaints
46700
Pending
0
Resolved
25440
View all 46700 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information