Flipkart — Flipkart rejected return request 4 times for a smartphone with display issue

Website:

Flipkart

I bought a samsung galaxy s20 plus from flipkart for 49, 999. Due to a display issue I requested for a return(Greeny shade appears on the bottom of the display when the brightness is set to low, wherever there is a grey color background the bottom portion will have a green shade. It is visible in low light)

Flipkart customer executive contacted me and asked me to do hard reset and the rejected the request(they asked me to request agaim if the issue continues).

I requested again and a technician from Jeeves visited and I showed him the issue and he called someone and they said they cannot accept it and he went back and rejected the request stating that the issue resolved by troubleshooting.

I requested again and the technician contacted me and asked if he has to come, because even if he comes they won't accept it. They knew that there is an issue and they did not fix it. I sent him some photos and he said he'll request with the photos. Then also they rejected the request, the reason they mentioned was they did not see any issue when the during the visit. They did not even visit me I sent them photos and the rejected it saying that they did not see anything.

I contacted flipkart and explained the issue they said they will resolve the issue within 4 days, after three days they contacted me and told me that since the technician rejected the request they cannot do anything because the it is the 3rd time it is getting rejected, just for informing this they took 3 days, they don't value their customer's time and effort. Jeeves will always reschedule the visit and the technician never calls me, I always had to call the technician and they reject all the requests without even completeing the vist, I informed flipkart regarding their approach to their customer, but flipkart didn't even do anything at all. .

I contacted flipkart again and explained the approach of technician, they raised a request again and they scheduled tech visit. Jeeves rescheduled the visit prior to the date which was set by flipkart. On that day I waited till evening and I called the technician and he said they will complete the tech visit on that day itself. After sometime I received a message from Jeeves stating that they completed the service and when I checked in flipkart it was rejected. They did not vist me but they said that they completed the service and rejected the request.

I registered a complaint in flipkart that without completing the tech visit they rejected the request. They sad they will resolve the issue by 2nd December. I'm sure that they will reject it again. Because flippant and their partner Jeeves are frauds they have been doing this many times now. Flikart is using their return policy just for attracting customers, but they wont provide it.

I cannot accept any defect on a 50k smartphone, they are asking me to go to service center if I need any help, why Ishould I repair my phone at service center it's just 2 weeks since I bought this device. They say that they have 7 days replacement policy, but they are asking me to vsit brand's service center.