[Resolved]  Flipkart — flipkart sold me a damaged product

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Flipkart is such a big fraud. I will like to suggest all of you to buy your product from amazon, not flipkart, as amazon atleast keep their promises.

I ordered a new mobile phone on 30/august/2019, and i received my mobile phone on sunday, i. E. 01/september/2019. The day i got the phone, i contacted flipkart and complained against the product.

My order id is: od[protected]

Below are the list of issues i am facing with my mobile phone:
1) the phone was physically damaged.
2) i didn't receive any charger with my mobile phone in the box.
3) i switched on the mobile and configured everything like i should do with my phone, and the keyboard vanishes itself while typing anything.
4) the battery drains so fast.
5) the phone restarted itself 4 times in 3 hours the first day itself.

I asked to get this product replaced. My return id is:[protected]

The very first day the customer service agent promised that my device will be replaced as there was no charger in it. I am still waiting to hear from them regarding my replacement concern. My phone is still switched off as there is no charger, and the replacement option is not showing in the portal.

One technical engineer from flipkart came to my home and did hard reset, and after that a new issue came up. Phone started hanging a lot.
I doubt whether i got a new handset or 2nd hand handset.

I logged my first complaint on first day and today is 11th and i have not received any sort of help. Customer service is so bad. I am calling everyday minimum twice or thrice and all i can hear is wait for 48 hours.
Earlier i had the same issue with amazon, and my product was replaced within 2 days.
All flipkart is saying that they will send technician.

I want to know why technician. A new phone should not have these kind of issues in first place. The customer service executive asked me to visit mi service center which is too far from the place where i live. So i need to visit a service center for a phone which i bought 7 days back and used hardly even once.

I complained on twitter as well and spoke with a lady named sitara. She also did the same thing and said she can't help but send another technician. No help from anybody in flipkart.

I have never been humiliated by any company so badly. After trying everything i am posting this on facebook...
It's going to be one month since i logged my first complaint. Earlier they were forcing to get a refund. I wanted replacement.
Then on 10th day i called flipkart asking to get it refund then. The customer service agent asked to give them one last change and not to refund. I said as the 10th is completing i won't get a chance to return it after this. They said as long as the complain is open, i can refund it anytime.
Today a lady called and they refused refund as well and asked me to visit a service center.
So i have to visit a service center for a phone which i have not used yet.
They did not let me refund it when i had the option, and when the option went out they refused to refund it as well.
Flipkart is a big fraud. I have complained in twitter, facebook everywhere with no help.
Since last one month i have been mentally harassed by flipkart.
Earlier i asked for replacement but now i don't want any replacement, i want refund. I will go back to amazon.
Please, help me...

My name: sohini kar
My phone number: [protected], [protected]
Email address: sohini. [protected]@gmail.com