Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 72%
Submit a Complaint
19990
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
3574
down
1392

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
2945
down
1377
+91 12 4615 0000  [Corp Office]
up
866
down
560
+91 80 4908 3910  [Grievance Officer]
up
926
down
677

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
72%
Complaints
19990
Pending
135
Resolved
14403
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart related photos (5952)

Flipkart Complaints & Reviews

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Flipkart — raincoat, order id no. od114837118087375000

 dolan gupta on Mar 13, 2019
Sir/madam, the rain coat which was ordered, but not given the proper size i. E. Xxl and the colour also. The order i. D. No. Is id[protected]. The raincoat was received on 10.03.2019. The name of the receiver is dolan gupta or simply d. Gupta. The address is c. M. P. F. Headquarters officer, hirapur, dhanbad. The registered mobile no. Is [protected]...
Complaint comments  Read comments Complaint category Other

Flipkart — flipkart order did not delivered or not refund

 sanjibpal88 on Mar 13, 2019
I had place order (Od[protected] for two vtech kidizoom camera on 21st jan'19. Flipkart has delivered calcium tablet (Medicine) on 19th feb'19 against my order two vtech kidizoom camera. How is possible where i place two camera but got calcium tablet (Medicine). Already informed to flipkart customer care along with picture on same time and they have placed for replacement/return but seller (Bhenjo) has reject for replacement/ return two times...
Again raised complaint but flipkart has block to me. And also flipkart has denied to replacement or refund. I think i was trapped by flipkart
Complaint comments  Read comments Complaint category Digital Cameras

Flipkart — payment was made, but the order wasn't successful

 Harry TM on Mar 13, 2019
Today i tried to buy a redmi note 7 pro, but the phone got out of stock in no time, but the money was deducted from my bank account.

Here is the massage i got from sbi:

"thank you for using your sbi debit card 9217 for a purchase worth rs13999 on pos [some number] at fkpayments txn#qt[protected]. If not done by you, forward this sms from mobile number registered with sbi to [protected] to block your card. You may also call[protected]"...
Complaint comments  Read comments [2]Complaint category Credit Cards

Flipkart — flipkart misrouted two times intentionally

 konark jha on Mar 13, 2019
I have ordered laptop flipkart 2 times both times they intentionally did misroute issue and delay the delivery by 3 days. Last time i cancelled the product because of it and i got the amount in 10 days after cancellation now again this happens.
Last time i called several times their customer support sometimes disconnect the call and sometimes tell me that we can't do anything you have to wait for 3 days extra and the hub where they product is right now is nearby like 1km only still they intentionally not delaying the process
Please resolve this issue
My details are
[email protected]
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — flipkart forcing me to cancel the order after 7 days

 Pitchers on Mar 13, 2019
I had ordered for a mi band 3 order number od[protected], at flipkart.com and as the site was showing the item as in stock, i made the payment (Rs. 1999) of the same through my credit card on 05 march, 2019. I received a confirmatory e-mail to this effect saying the product will be delivered at my house address of ghaziabad in 2-3 business days. However, on 13th march, 2019, they sent a mail to me cancelling the order and mentioning that the payment will be reversed in my credit card account. They now claim that the said product is no more in stock, however, i have been checking their site, and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — for unblock my account

 TRICKY Tech on Mar 12, 2019
Dear sir, flipkart has blocked my account number [protected] or email id - [email protected] they blocked my flipkart account today without any notice wich has amount 139Rs flipkart fraud my money i want my money bad service by flipkart i hav just earn 50 points in that account hense flipkart blocked it please resolve my issue thanks...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — refund failed transaction

 Momar riba on Mar 13, 2019
I bought a headphone worth 3599 on 7march 2019 but due to some reason i cancelled it and the refund was processed by flipkart on 8 of march but the amount is still not reflected on my accnt, iasked flipkart about the refund and they updated me saying they have processed the refund already and said to contact the bank regarding this.the refrence number is IGAFOSCGF5 PLEASE kindly look in this matter...
Complaint comments  Read comments Complaint category Banks

Flipkart — account blocked without any valid reason

 jayeshraut23 on Mar 12, 2019
My account has been blocked without any valid reason. They have told that I'm using the website for reselling products which I'm not. They have blocked my account without any investigation and by just seeing my order history which is not fair. I'm not buying their products for reselling it's for my own personal use and I can show you proof of that. I'm not able to log in my account as I have attached screenshot you can see over there. I have been getting the same reply from customer care again and again. They are not taking my case seriously. I have made complain several times and they are telling...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — re: flipkart login account suspended: ? why ?

 sathishkumar143 on Mar 12, 2019
Dear Sir/Madam,
My flipkart account was blocked on 7/1/2019, i have purchased so many items and returned few items. I have eligible upto Rs.5000/- per month. my paylater due was on 10th of every month only, i have called so many times to flipkart customer care to enable my account to pay my dues on time before 10th of every month, but they dragged the case upto 16th of every month and charged for a penalty of Rs.400/- as non payment, due to late fee payment. If I can not able to login my flipkart account [from 7/1/2019 to 12/03/2019] then how can i pay my dues on time, they have not reply...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — vibration mode not working on moto one power

 Dr. Matthew. C Thomas on Mar 12, 2019
I'd purchased moto one power mobile phone on february 25th, 2019 via flipkart. I've used the emi payment option.
I've just realised today that the vibration mode is not working on the phone. The haptic feedback is not working at all even after turning it on in the sound settings.

What's the procedure for replacement of device?
Looking forward to your kind cooperation....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — ekart delivery boy refuse to exchange my old mobile phone

 junaidjey on Mar 12, 2019
I bought MI pocophone f1 (256gb 8gb) exchange of lenovo K4 (2300 exchange+2000 bumpup). But delivery guy refuse to take back it because K4 note 2 corners have scraches because of hard case....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — mobile

 Hemariya on Mar 12, 2019
I recently placed an order at flipkart for poco f1 (Black, 8 gb) (2563 gb) mobile phone under exchange.
The exchange offer involves exchanging older mobile with a newer one.
When the ekart (Courier name) executive came to deliver the mobile, he rejected the exchange for reasons not indicated by flipkart.

The flipkart terms and conditions are (Flipkart terms and conditions followd by my response):
1. Brand and model of the old device matches the declaration provided by me in the flipkart website at the time of purchase of the new device.
The old device exactly...
Complaint comments  Read comments Complaint category Computers & Accessories

Flipkart — account got blocked

 srivalli neelu on Mar 12, 2019
Hello sir.
My account was blocked stating high returns in my account. And the returns which were in my account are genuine and no unnecessary returns but flipkart is blocking our account there were maximum 10 returns in a 1.5 years and that also genuine which were not worth of quality, damaged, missing which we can not use by using our money so they we're returned but those people are not understanding and deactivated my account. How far this was worthy. I need my account as i also bought plus membership for 1 year and i also collected plus coins from. Large purchases bow they blocked and...
Complaint comments  Read comments [1]Complaint category Online Shopping

Flipkart — didn't received the product

 Anurag Sharma on Mar 12, 2019
Dear manager

I have flipkart account with mobile number [protected]. I am purchasing many items from both flipkart and amazon.in for my new home. I ordered a sofa with pre-payment of 34990 inr, that was my biggest purchase from flipkart. Delivery time for this product was 15 days and i waited till the last date when suddenly i received an email that the product is delivered. Since than i am following with you people to give me back my money or deliver the product. The executive are having the same attitude of any indian company after receiving the payment.

I thought...
Complaint comments  Read comments Complaint category Furniture

Flipkart — cash/card on delivery mode disable for my account

 vijaymahantesh0 on Mar 12, 2019
Whenever i try to place an order i see cash/card on delivery option disabled for me. I tried changing the address pin code and tried for many products but still, i am unable to place an order with cod. I contacted customer care multiple times but no use.

Earlier in the past, i have canceled some items after placing the order may be because of that cod option for me is disabled. But because of this issue, i could not purchase many items. I want to do shopping with flipkart.

Please resolve my issue and enable cod for me....
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — flipkart complete mobile protection

 kuma9204 on Mar 12, 2019
As per the telephonic converstaion discussed with flipkart complete mobile protection about redmi note 5 pro (Rose gold, 64 gb) and complete mobile protection 1 year by flipkart protect with order id od[protected]. Flipkart complete mobile protection have not solved my problem so far. And they are provid plan mobile, under complete mobile protection plan jppoffk743975. Claim request ad[protected] and mobile was not delivered and delivered date is 08/02/2019 dispatch through blue dart courier jamshedpur shipment id [protected]. Please i request to you need full action on urgent basiss. I want...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — didn't received the product and status updated as " delivered"

 Anurag Sharma on Mar 12, 2019
I have flipkart account with mobile number [protected]. I am purchasing many items from both flipkart and amazon.in for my new home. I ordered a sofa with pre-owned payment of 34990 one, that was my biggest purchase from flipkart. Delivery time for this product was 15 days and i waited till the last date when suddenly vb i received an email that the product is delivered. Since than i am following with flipkart management to give me back my money or deliver the product. That have the same attitude of any indian company after receiving the payment. I thought that now management has gone to american...
Complaint comments  Read comments [1]Complaint category Furniture

Flipkart — fake product description

 mskhub on Mar 12, 2019
I have ordered for carriermidea airconditioner (Midea 1.5 ton 3 star inverter ac - white (18k 3 star santis pro dlx inverter r410a (Mi002) / 18k 3 star inverter r410a odu (Mi002), copper condenser) on 7th march 2019 from flipkart and got it delivered by 10th march and installed on 11th march 2019, as the product description says that it comes with a lot of features like follow me function, auto cleanser etc, after installation i enquired on the above-listed features, the service guy from carriermidea told me that there is no such feature in this ac, they also confirmed from the local office.
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — sold second hand iphone

 singh89abhi on Mar 12, 2019
. I had purchased an iphone x on march 22 2018 from flipkart which was described as a new product. Now since i realised the phone will be out of warranty soon i rushed to an apple service centre to extend the warranty and the executive checked the phone. He told me the phone is out of warranty and it was activated in the month of january 2018. I quickly called flipkart to check the same and they bluntly told me to wait for 5 days. I have not heard back from them and i am highly dissatisfied by the behaviour of such a big company. I have always bought my cellphone through them but there is a serious...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — phone box was tampered and flipkart is not accepting replacement/refund

 Dawn Mathews John on Mar 12, 2019
I have ordered a nokia 7.1 and received the product and the seal of the box was already opened. I have raised a replacement/refund request 5 times and all of them has been rejected saying that i didn't gave the consent to file fir for the lost product. Actually the product was not lost. The seal was just tampered.

While asking cs, why to file an fir etc., theu are not responding to my queries. They are saying foolish replies and forcing me to use an already opeened phone. Flipkart is cheating me with own knowledge.

Order id : od[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

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