Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
23572
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

TwitterFacebookLinkedInYoutube
Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4166
down
1583

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3534
down
1623
+91 12 4615 0000  [Corp Office]
up
1035
down
680
+91 80 4908 3910  [Grievance Officer]
up
1113
down
815

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
23572
Pending
668
Resolved
16885
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

Sort by:

Flipkart — return my old mobile

 tanay barapatre on Oct 10, 2019
I ordered new phone and exchange my old mobile phone on Flipkart. The E-kart delivery boy taken my old phone and gave me new phone. Now Flipkart says I didn't gave old phone and I pay remaining amount. What I to do I delivery boy take my mobile and he didn't submit to Flipkart.
The Flipkart didn't understand my issue. I continuously touch with Flipkart customer care executive from last 3 week. First they said they mistakenly marked order cancelled Instead of picked. Now after two weeks they said I didn't gave my old mobile phone. Who is responsible if anyone is misuse my mobile.
Please...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — product delivery related

 Saneshwar on Oct 10, 2019
I had ordered a product (Realme 5) phone on 3rd of october and i have given last date of delivery 6th october, then on 6th october it posted to 8th october and on 8th october it posted 10th october and even on 10th october it is saying by flipkart it will deliver 11th october. Whereas i paid the amount prepaid. I fully dissatisfied the date which going posted. This kind of service will be drastically for flipkart from next i never be choose the option flipkart to purchase any product from flipkart....
Complaint comments  Read comments Complaint category Online Dating Services

Flipkart — mobile not delivered but showing delivered. [Resolved]

 Sarmistha Mishra on Oct 10, 2019
I ordered a mobile Realme C2 on 02 oct 2019 and paid via online payment PhonePe. The product was to be delivered by Oct 15. But, on Oct 06, while I was checking Flipkart website, it was showing that the product has been delivered. But actually, i have not received the product or any messages regarding the product to be out for delivery. I raised an issue for that on Oct 07, but till date, no proper action has been taken. I am getting regular calls and messages from Flipkart executives but none of them are providing the actual status of the order. They are just telling that the team is working on...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — regarding order id - od116672376710218000

 Kartikbansal97 on Oct 10, 2019
On 1st October i placed an order on flipkart but flipkart cancelled my order and told me to wait till 9th October for refund...but refund is not received yet and now flipkart is not responding me... please lodge a complaint against flipkart...its a fraud company

Amount pending - ₹4278
Order id -OD[protected]

Please help me i have contacted flipkart so many times but they keep on changing date and just telling me to wait and wait...i cant wait anymore...they are not providing me my refund... please help me...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — I have ordered a tds & ph meter but received only tds meter

 realone272 on Oct 10, 2019
I have ordered a TDS & PH meter at the time when flipkart was providing discount on many products.

But to my surprise seller only send me a TDS meter. I just want my PH meter also. I don't want to return it for refund. Otherwise I will have to pay a lot more than what I pay if I place a new order.

They are just making a fool of people I hate this kind of things

Kindly help...
Complaint comments  Read comments Complaint category Other

Flipkart — wireless neckband issue

 Ajay2244 on Oct 10, 2019
I have purchased boult audio probass neck band from flipkart when i received this product it dead after charging also it dosent get started i applieed for return and refund in flipkart but no response plz help me for resolving this issue or let me know where i can take this to service i which service center in mumbai this was worst experience i have ever had...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — replacement asus rog laptop

 Anuj Patodi on Oct 10, 2019
I had received defective laptop from flipkart on 3rd october 2019, I had raised a replacement request regarding the same. Technician visit was carried out by Flipkart and Asus on 8th october 2019 and the technician has acknowledged the problem and gave the DO. However since then no update from the part of flipkart has been done. Neither the status of my complain is changed nor did they acknowledged the technician visit.
Flipkart is the worst e commerce site when it comes to customer support.

order Id -OD[protected]...
Complaint comments  Read comments Complaint category Laptops / Notebooks

Flipkart — product is not yet delivered but received order delivered sms

 Vishal Bhandare on Oct 10, 2019
I have placed an order for purchase of Hair Straightener Philips HP 8303/06 Hair Straightener on Flipkart. I have not yet received my product but got SMS from Flipkart that your product is delivered. WHICH IS TOTALLY FALSE.

I AM STILL AWAITING TO RECEIVE PRODUCT DELVIERY.

ORDER DETAILS

OD[protected]
Philips HP 8303/06 Hair Straightener...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — flipkart - tv installation delay and the subsequent loss

 Vrudhay on Oct 10, 2019
I ordered 43 inch tv from flipkart for which 12th aug 2019, 7pm was the installation time.

There is no phone on who the service guy is. After 3 calls, flipkart gave
Me a phone number and that person picked once and told he will get back to
Me. After 2 hrs, the phone itself is switched off.

Since then 5 escalations, 1 top up, 3 twitter social media requests, even
Now, 1 phone to danish and am yet to see any rca, any progress nor any
Compensation in this matter.

Assuming that the installation guy will come, i have to take a leave...
Complaint comments  Read comments Complaint category TVs

Flipkart — harassment

 Vijender jakhar on Oct 10, 2019
I sent you the following mail a few days back,

(I ordered an MI led tv last year. I was experiencing some problem in it and it was in the warranty period so i contacted customer care when i found out that the serial no. on the invoice of the tv is incorrect . It doesn't match with the serial no. of television. So there is no evidence that the tv is original. There is no record of the tv although i bought it from such a trusted website. The flipkart team assured that they will take it back and refund the amount. The Tv was uninstalled and packed on 13.09.2019 but has not been picked...
Complaint comments  Read comments Complaint category TVs

Flipkart — samsung s9+ hardware issue

 BharatSingh on Oct 10, 2019
My brother order samsung s9+ phone from his account. There is a line shown inside the screen. They arranged two technical visits but every time they closed my request by saying that software is working good. I always told them this is a hardware issue but they are not listening to me and they again arranged a technical visit 3rd time by saying that unless technical says phone is not good they can't replace it.
Technical always provided false update to them and now again they are trusting seller to define the real condition.
Why they are not taking any action against these false technical...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — I ordered a phone.

 Aanjney on Oct 10, 2019
I ordered one phone from flipkart under exchange policy but the delivery refused the delivery of my existing phone saying that my phone is damaged which was total lie.
I went to ekart hub contacted the manager who told me to repair that 0.5cm gap from market.
I completely changed the touch id which costed me 1500 rupees.
But flipkart never rescheduled the delivery.
I registered 9-10 complaints but all were neglected.

I want that 1500 rupees compensation from flipkart.

My mobile number - [protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — unauthorised purchase through my debit card

 mgoratela on Oct 10, 2019
This was massage by mail on my card done unauthorised by fraud.

Thank you for using your sbi debit card 607xx9509 for a purchase worth rs24550.0 on pos fkpayments at fkpayments txn# rt[protected]. If not done by you, forward this email from email id registered with sbi to [protected]@sbi.co.in to block your card. You may also call[protected]
I had blocked my card. Please block this delivery & return my money to original source.

Mahendra goratela
[protected]...
Complaint comments  Read comments Complaint category Other

Flipkart — realme x mobile phone delivery

 mac sharma on Oct 10, 2019
As i was expected to received my order on 9 th oct 10 but due to technical issue the delivery boy told me that your order will be dispatched on 10th oct 19 that was manageable for me but no next day i am trying to call him, he is not picking up my call i have taken leave for the day for exchange my old with new one but there is nothing to be suggest when it will be come to my home i can sit idiol in home and waiting my product without any information... Thats is too much... I am very dispointed with this kind of services...!!!...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — subject - product not delivered

 Manoj Dhama on Oct 10, 2019
Sir, i placed an order by order no. Od[protected] and it was accepted by the company.
1. When the delivered boy came to deliver the delivery, he demanded for extra money which not gated by them due to which he failed the delivery, which is very wrong. It has become a habit of this person. This person deliver in this area for more than 2 year, so cast this man to change.
2. The payment i ordered was accepted by the company, which i should be back in my account at earliest as possible.
Thanking you,
Manoj dhama
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — automatically canceled order [Resolved]

 Vandanarosni on Oct 10, 2019
I had ordered a book on 28 sep (Odi[protected] and after 10 days they canceled my order without any reason. When i made a complaint against them, then they asked me to do a fresh order which is costlier than earlier. And the same day i had ordered a kurta (Odi[protected] and it also has been canceled by them. After making a complaint they asked me to place a fresh which is also costlier than my old order. They first do delay the order and after making complaint they cancel it automatically. And they ask you to place a fresh order which will be costlier than your old order. I just...
Complaint comments  Read comments Complaint category Clothing, Shoes & Accessories

Flipkart — failed transaction refund at flipkart

 asishstalbot on Oct 10, 2019
Transaction failed of order id : ff[protected], and the transaction amount 75634. I was booking a flight ticket on 19th sep 2019 and payment was through bank transfer and after i finished the payment by entering the otp, the screen froze at payu screen and did not redirect to the flipkart page, amount got debited and the ticket was not confirmed. Spoke with the flipkart team they said they did not receive the payment and discussed with the bank they said amount has been settled to flipkart, back and forth am getting these two replies from both the people. Bank shared me the proof for the payment...
Complaint comments  Read comments Complaint category Travel Agents

Flipkart — my order not yet shipped and no resolution provided. fake resolutions every time

 Anand Golla on Oct 10, 2019
I ordered oppo f11 pro from flipkart on sept 30th 2019 in exchange for my
Oppo k1 which was bought with the flipkart buyback gaurantee through which
I availed 18300 exchange value and rest 1740 i paid online. My order no. Is
Od[protected]. I have been calling the customer care since a week
And more still their is no reasonable response from your end. Since a week
They are saying we have noted down your feedback and its being escalated to
The concerned team. One said we are the delay team you just cancel your
Order there is no reason from our...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Flipkart — about the order late delivery

 Simranjot on Oct 10, 2019
I was ordered a laptop on 30 sep 2019. The first date of delivery is before 8th oct and then after 2 days the date was changes to 11th oct. I was booked a tickets of 9th oct to go out of station. There is a loss of 6000 of my tickets. What is this and then there is email from flipkart on 8th oct that your order is deliver on 9th oct but today is 10th oct and order is not delivered yet what is this? I complaint many times to flipkart but there is no response about my product. I requested you to please give me tickets money to me...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — marq washing machine return request

 Witty Rajput on Oct 10, 2019
Dear team,
I purchased fully automatic machine from you but when i received it is semi automatic and totally repaired nd not working properly. Also share video with your technician. I already use semi automatic then why i purchse from you why you give me wrong product if i paid advance amount to you. I trust on flipkart that's why i gave you advance payment. But you guys harrassing me so much. So its my request to please refund my amount soon. Other wise i will take legal action.

Pathetic experience...
Complaint comments  Read comments Complaint category Washing Machines

Recently Discussed

(5 minutes ago)
Supertech
supertech hues sector 68, gurugram
(35 minutes ago)
Thomson Led Smart Tv
smart tv youtube and other app not working
(1 hours 11 minutes ago)
R.k.sinha
service for installation & demo not provided on committed date.
(1 hours 24 minutes ago)
Star Vijay / Vijay Tv
reagarding a serial
(1 hours 55 minutes ago)
Xrbia
no refund of amount after cancellation of booking

Featured Complaints