Dear Sir/Madam,
I am writing to file an official complaint against Flipkart (www.flipkart.com) and its associated service partner Jeeves Consumer Services Pvt. Ltd., for their failure to provide the installation service for an air conditioner that I purchased through their platform, despite repeated assurances and follow-ups.
Details of the Complaint:
Product: Air Conditioner (AC)
Order Date: 2nd April 2025
Order ID: OD[protected]
Delivery Date: 4th April 2025
Promised Installation Date: 5th April 2025
Current Status: Installation not completed as of 7th April 2025
Despite multiple complaints made to Flipkart and the installation partner (Jeeves), the installation has not been completed. Each time I was told it would be resolved "within 48 hours" — this has happened three times now, and no action has been taken.
The technicians assigned:
Did not call or visit on the promised date.
Ignored my repeated phone calls.
Refused service when contacted on later dates.
This conduct is not only highly unprofessional but also amounts to deficiency in service under the Consumer Protection Act, 2019, and has caused me significant mental harassment, loss of time, and financial inconvenience. I have waited at home for three full days expecting the installation service, which has disrupted my work and personal schedule.
Relief Sought:
Immediate installation of the AC without any further delay.
Monetary compensation for the inconvenience, loss of time, and mental stress endured.
Strict action against Flipkart and Jeeves for providing false assurances and failing to deliver paid services.
I urge the Consumer Forum to take cognizance of this matter and initiate appropriate proceedings.
Sincerely,
Sumit Kumar
Email: [protected]@gmail.com
Phone: +91-[protected]
Location: Chennai, Tamil Nadu
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