[Resolved]  Flipkart — fraud exchange offers..misleading customers

Address:

Ludhiana, Punjab, 141001

I ordered Redmi k20 pro, with exchange offer worth Rs 4950 for my old Redmi note 4.
Now on their site its clearly mentioned that if your phone has any color chipped off or a crack on body or any other cosmetic damage the exchange value will reduce which i am totally fine with.
But they will refuse the exchange if :
1) IMEI doesnt match to what you entered while ordering the phone
2) Phone doesnt turn on
3) Brand/Model is different than what you entered
4) iCloud or MI account should be removed

Now i had a little paint off the side corner but everything else was in mint condition. And i passed all conditions which could have lead to rejection of exchange.
But instead of reducing exchange value the delivery guy outright refused to collect the phone and cancelled my order himself.
When i contacted flipkart customer care they said its the delivery guy's (they also call him wishmaster) wish to accept or reject an exchange phone.
But thats no where mentioned in terms and conditions.
Its like false advertising. I dont know what to do now.
Registered email - [protected]@gmail.com