[Resolved]  Flipkart — fraud transaction on sbi card for flipkart

Address:	201301
Website:	Flipkart.com

An unauthorised transaction happened against our account on flipkart for an amount of 19000 by someone else on 2nd of october 2018. Where is the company against flipkart customer service on 3rd of october and they have just replied us that the amount will get refunded back in 8 days but we have not received anything till now.

The are not even bothered to respond on a email as they keep on increasing the resolution time and everytime we contact to them having zero information about our pending cases and they pretend to register the complaint at first step. More than 19 days passed chasing you but no help received.

Fyi

— forwarded message —
From: meet rana
Date: sat, oct 20, 2018, 4:41 pm
Subject: fwd: [incident: in[protected]]
To:
Cc:,,,,,

Dear escalation team,

The below complaint is self explanatory. You are requested to settle the complaint immediately because this is fraud / unauthorised transaction. The bank passbokk statement is attached herewith.

Ps: i have tried making the complaint on oct 3rd 2018 and till today i have been just receiving the fake assurance that fraud team for escalation team will assist me soon with the resolution and almost 17 days passed by keeping the fake assurance given by team instead of a resolution.

Can we expect a resolution and serious action against this complaint.

Fyi
— forwarded message —
From: meet rana
Date: mon, oct 15, 2018, 2:56 pm
Subject: re: [incident: in[protected]]
To: customer support

Hello team,

I have been sending you emails repeatedly from last one week but not a single response received from you

What is this, is this kind of customer support you offer to the customers?

We are a victim of a fraud transaction amd no one is assisting us of helping us with the exact status of the refund.

Awaiting for your earliest response on this.

Thanks

On sat, oct 6, 2018, 9:58 am customer support wrote:

Hello,

We're sorry to hear that your debit/credit card was used to make an unauthorized payment. The orders have been cancelled and the refund will be credited to your bank account/credit card in within 8 business days as per standard banking procedures.

For account security, we share information only when contacted by a bank or law enforcement agency.

Please contact your bank to block further transactions and file a complaint with the law enforcement agency.

Hope this helps.

Regards,
Saai sunil
Flipkart customer support
Your query[protected]:54:36)
Hi there,

Take this case very seriously as this case is for fraud transaction that
Have happened without our permission and we have already initiated the
Police case from our end.

You are also requested to do not release the payment / products to the
Unauthorised person who had done this fraud transaction and share the list
Of products a fraudster tried to purchase.

We need our money aprox 20k back to our saving account. Please let me know
If you need any documents from our side to verify the fraud transaction and
Reverse the paid amount back as refund process.

Awaiting for your earliest response and take the strict action against the
Fraudster.

Ps: i have raised this complaint on the behalf of my father in law as he is
From village and don't know about online shopping. *attached images are
The bank statement for your reference*.

*transaction* date and time: oct 02, 2018 between 1pm to 8pm,
*card misued *: sbi debit card,
Card details: 6074 31xx xxxx 1534
*amount*: inr 19, 254/-
Transaction amount sequence : 1829,
1829, 1829, 1829, 1965, 1965, 1965, 1775, 1829, 1399, 1399, 1399, 1399, 1399
Respectively.

Regards
Mithun singh rana
Call : 9 nine 7 one 4 7 nine 3 four 7