[Resolved]  Flipkart — fraudulent behaviour of flipkart selling mobile whose warranty doesn't exist from the day it got delivered to me

Address:	Satna, Madhya Pradesh, 485001
Website:	www.flipkart.com

This fraud is nothing but a scam which flipkart is committing. They are selling refurbished mobile in the name of brand new.

I ordered so called brand new lenovo p2 mobile from flipkart on 26th june 2017 which got delivered to me on 17th july.

All the lenovo mobiles which i ordered from flipkart used to get couriered to from secunderabad hub but this time this lenovo p2 mobile was couriered to me from delhi hub.
The same day i communicated this doubt to flipkart customer care, but they reassured me that my mobile is original and not the refurbished one.

After 10 months it had defect in speaker, so i visited lenovo service centre in varanasi for repairing. After checking my mobile's imei warranty status in their database they told me that my mobile doesn't comes under warranty and it's warranty status is either void or unknown. And the only way i can have my mobile repaired is to update its warranty and to update its warranty i have to send my imei number screenshot and invoice bill soft copy to service centre email id which in turn they will send to lenovo tech team.

This was the first time in my life that i was using a mobile believing the assurance from flipkart that it offers 12 months after sale warranty. But it was a fraud as ai was using my mobile, whose warranty status was unknown, null and void.

Flipkart is not accepting their fault and compelling me to send my invoice details to lenovo tech team. Which i don't want as it as against a customer's right, who is rightfully demanding it's warranty from the day he purchased his mobile and he not have to update it whenever his visits service centre which shows that flipkart's fraud behaviour

Kindly help me in my fight against such fraud and scam running by flipkart and help me in getting my rightful demand of 100% refund.

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Regards
Manish dwivedi
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