[Resolved]  Flipkart — Fwd: Return request received for Items in your Flipkart Order - OD[protected] : Pathetic Support & Rude Behaviour of Technical Executive

Address:

Pune, Maharashtra

Hello Flipcart, I received below mentioned handset on 25th June & immediately from next day speaker stopped working. Your call center taken return request but unfortunately you have started system generated appointments which are not at all suitable with customer so your un professional technical executive resolved my returned request without even calling.(Forget about troubleshooting & fixing my issue) I called up again on 30th June 2015 & explained same thing to your executive but your unprofessional executive answered me rudely.(Check your recording & keep that ready which may required in Consumer court). After continuous follow up I received call on 1st July 2015 at 1.30 pm & your technical executive asked to perform troubleshooting steps & after performing that handsets mike & speaker both stopped functioning. Moreover handset started heating like heater. If I am making, call receiver cant listen to me & I cant listen to him either. So again I called up on 1st July 2015 around 2.55pm & your executive set up another call with your technical team. Lady from your technical team did called up at 7.00 pm on 1st July & was just enjoying by looking at the customers that how I am suffering. She asked my wife to install smart check app & she vanished. Unfortunately my wife was unable to install that app as setting needs to be changed. here your technical team should have shown willingness & professionalism to help install the app which is missing? Now its been 6 days my speaker & mike not working & you people are just enjoying the customers pains. You have given me defective handset. Are Flip cart really serious in replacing my handset?? Is flip cart really want to give professional customer service which customer deserves? Is flip cart flying in the air as you have large hold in Indian market? If that is so be ready to come down on the earth.Let this message go to Sachin Bansal If you are not replacing my handset as per your 30 days replacement policy by today EOD then I would be going to Consumer court. I will launch mental harassments & unprofessional service case on Flipcart I am not threatening I mean it. Definitely my review about this pathetic unprofessional rude service will go in social media including your websites also. Regards, Vishal Tope, Cell#[protected] [protected] Forwarded message[protected] From: Flipkart.com Date: Wed, Jul 1, 2015 at 2:58 PM Subject: Return request received for Items in your Flipkart Order - OD[protected] To: tope.[protected]@gmail.com Flipkart.com ORIGINAL PRODUCTS CASH ON DELIVERY FREE & EASY RETURNS 100% BUYER PROTECTION Hi Vishal, Greetings from Flipkart.com! We would like to inform you that we have received your return request for the following items in the Order OD[protected] . We are processing your return request and will revert by Thursday, 02 Jul'15 with final approval status. ITEM QTY RETURN ID Seller: WS Retail Lenovo A6000 Plus 1 22986140 We apologize for any inconvenience caused to you. What Next? We are processing your return request and will revert by Thursday, 02 Jul'15 with final approval status. Any Questions? Please get in touch with our 24x7 Customer Care team. Flipkart.com 24x7 Customer Support | Buyer Protection | Flexible Payment Options | Largest Collection