Dear sir/ma'am,
Client no : karthik[[protected]]
Onsite engineer no : pradeep[[protected]]
I purchased hp pavilion gaming ryzen 5 quad core - (8 gb/512 gb ssd/windows 10 home/4 gb graphics/nvidia geforce gtx 1650) 15-ec0104ax gaming laptop from flipkart on 22nd july 2020 with order id [od[protected]].
After 12 days o[censored]sage the laptop suddenly was booting up several times and was not turning on the next day. So, i contacted hp customer care as their numbers were mentioned on the laptop to contact for help.
Hp customer support had sent onsite engineer to verify the problem and engineer had approved a doa (Deficient on arrival) certificate to hp and said that the same would be replaced after receiving a certificate by hp.
After 15 days, i received doa certificate from hp support team and they asked me to contact the seller and provide the certificate and get the product replaced by them.
So, i contacted flipkart as i purchased my product from flipkart for the replacement. But, flipkart executives are denying to replace my product even after all legal procedures and certification of replacement had been provided by hp to them.
I raised this complaint two times but both the times they took 1 week to contact me and refused to replace the product by telling me about their lame policies and marked the complaint as resolved from their side.
I had even contacted hp after the response from flipkart. Hp executives said that i have all the rights to get my product replaced as they had done all the legal procedures and found my product to be defective an issued me a doa certificate for the same.
Hp executives had also even mailed flipkart about the incident as well but there is no response from flipkart side.
This type of response from flipkart is not expected. This is a mental torture for me as a consumer as i find flipkart cheating with me or using their services.
I request flipkart to take this matter seriously and provide a replacement for the same as all the legal procedures had been done by the hp and all proofs are attached below.
Flipkart executives an approach service center or onsite engineer with the following case id : [protected]
I am attaching all the relevant documents for your reference.
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