[Resolved]  Flipkart — I need product or refund

Address:

FLIPKART INTERNET PRIVATE LIMITED, BUILDINGS ALYSSA, BEGONIA & CLOVE EMBASSY TECH VILLAGE, OUTER RING ROAD, DEVARABEESANAHALLI VILLAGE, BENGALURU,

I am a student and i ordered a smartphone, which is Realme X7pro for my study purpose, but i was short in cash so i paid the merchant with paytm wallet through flipkart payment portal . The money was successfully sent by paytm to the flipkart merchant which is supercomnet according to the information i gathered from flikart customer care executive . So i paid for the product but still i was able to see pay option on my account dashboard even if i already paid and at the time writing this complain, the product has arrived to my nearest hub, from 2 days but is is COD, , i tried contacting flipkart customer service mutliple times and talked to them for many hours even if i m preparing for my CBSE 10th examination, but the flipkart support service is so rediculous and they are just giving me new dates and fake consolidation and the products is already in nearest hub but i can't take it because they are asking for payment . Now tell me what i do, , i am being mentally harassed by them, its 29999 RS, which is not a small amount, so what i would say to my father and my family, it is hard earned money of my parents ... So i m requesting consumer forum to please help me either to get my money back or to get my product delivered .For the convenience of helping team, i am attaching each and every vital proof of my genuinity along with this greivance, , and pls help me, , i cannot talk to their customer care for 4-5 hours in a day, , i am mentally broken and it is effecting my study life .