[Resolved]  Flipkart — i was cheated by flipkart upon buying a mobile phone, they have sold me a refurbished phone, which was already used

Address:

Bangalore, Karnataka, 560032

I purchased moto g5 plus mobile on 17th july2018 from flipkart with the invoice no (Fabps[protected]) to gifted to my father on his retirement.
I found the mobile is not getting charge, so i went to service center to resolve the issue under warranty. I got a shocking news from them by checking imei number, they said that your mobile was already been purchase by someone and they had returned it as this is a faulty mobile which doesn’t cover under warranty to repair it. So i have compared the imei number of phone [[[protected]], [[protected]a08]], with the invoice bill imei/sr no: [[[protected]], [[protected]]], and found that there is a mismatch.

At this moment i came to know that i was cheated by flipkart after being a loyal customer to flipkart for all these years i thought of gifting a phone to my father on his retirement. Flipkart has ruined my happiness by selling a refurbished product on this special day of my father’s life.

I just think that flipkart has lost a loyal and trustworthy customer!

So i would like raise a complaint against flipkart for this incident to get a compensation for my frustration (Not a refund – need a replacement with same model or different model mobile with flipkart gift voucher) as i am valuable customer and has purchased more than 1 lakh rupees worth products from them since last 4 years.