[Resolved]  Flipkart — IMEI not recognising during exchange

Address:51, Jawpur Road. Roy Mullick Colony. Kundubagan. Kolkata- 700030

I am a plus member of Flipkart. Still Flipkart doesn’t recognise my phone’s imei number when i enter the same for exchange. It shows error: ‘entered imei number did not match with selected brand and model’.
I had purchased the same phone from flipkart itself and it doesn’t recognise now!! I’ve checked online for my phone’s authenticity using imei number and it appears clean. I don’t see any other reason why it is not recognising. Please check and let me know. My flipkart id: [dipika.[protected]@gmail.com]
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Aug 29, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 26, 2021
Flipkart Customer Care's response
We will revert on it.
Complaint comments 

Comments

Hello, I am facing the same issue, not just with one handset, IMEI problem occurs with every handset I try to enter on flipkart exchange section.

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