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ORDER DETAILS:
Order ID: OD[protected]
Product: Foxsky 109cm (43 inch) QLED Full HD Smart Android TV 2026 Edition
Purchase Date: 26 March 2026
Delivery Date: 28 March 2026
Amount: ?14, 600 (Cash on Delivery)
Location: Beniganj, Hardoi, UP 241304
ISSUE DESCRIPTION:
The television was delivered in a defective condition on 28 March 2026. The product exhibits multiple manufacturing defects including display malfunction, audio system failure, and software glitches. The TV does not perform according to the advertised specifications.
RESOLUTION ATTEMPTS (2 MONTHS - ZERO SUCCESS):
1. First Replacement Request (11 April 2026): CANCELLED without explanation
2. Second Replacement Request (17 April 2026): CANCELLED without reason
3. Third Replacement Request (25 April 2026): REJECTED with false claim that "issue is resolved by troubleshooting"
CUSTOMER SERVICE FAILURES:
- Made 20+ telephone calls to customer support
- Received repeated false promises of resolution
- Promised refund by 7 April 2026: NOT FULFILLED
- Promised technician visits on multiple dates: NEVER ARRIVED
- Claim of "issue resolved": COMPLETELY FALSE (Product remains defective)
CURRENT STATUS:
- Defective product remains with complainant
- ?14, 600 wrongfully retained by respondent
- All return/replacement requests rejected
- No genuine effort to resolve the defect
- Customer service completely unresponsive
VIOLATIONS OF LAW:
This conduct violates Consumer Protection Act 2019 Sections 54 (Deficiency in Service) and 51(2)(j) (Unfair Trade Practice). The respondent has deliberately delayed resolution, made false promises, and fraudulently rejected a valid return claim.
FINANCIAL LOSS:
Direct Loss: ?14, 600 (defective product payment)
Consequential Loss: Mental harassment, psychological trauma, educational impact
Total Claim: ?21, 100 (?14, 600 refund + ?5, 000 compensation + ?500 legal costs + ?1, 000 additional compensation)
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