Flipkart Customer Care
Flipkart Internet Pvt. Ltd.
Customer satisfaction rating: 73%
Submit a Complaint
23572
COMPLAINTS

Flipkart Customer Care

Flipkart Internet Pvt. Ltd.

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Address
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout
Bangalore
Bangalore District
Karnataka
India - 560034

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
4166
down
1583

Phone:
Phone:
+91 80 4274 9527  [Grievance Officer]
up
3534
down
1623
+91 12 4615 0000  [Corp Office]
up
1035
down
680
+91 80 4908 3910  [Grievance Officer]
up
1113
down
815

Fax:
Fax:
+91 98 0793 1547  

Additional info
Mail
Flipkart Internet Private Limited, Ozone Manay Tech Park, #56/18 & 55/09, 7th Floor, Garvebhavipalya, Hosur Road, Bangalore - 560068, Karnataka, India

Corporate Office
Flipkart Internet Private Limited, Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore - 560034 Karnataka, India
+91 12 4615 0000
CIN: U51109KA2012PTC066107

Customer satisfaction rating
73%
Complaints
23572
Pending
668
Resolved
16885
Awesome
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Working hours
Mon09:00 am - 06:00 pm
Tue09:00 am - 06:00 pm
Wed09:00 am - 06:00 pm
Thu09:00 am - 06:00 pm
Fri09:00 am - 06:00 pm
Sat09:00 am - 06:00 pm
SunClosed

Flipkart Complaints & Reviews

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Flipkart — product return mobile handset

 AKASH KM on Oct 11, 2019
This is really absurd from the flipkart delivery boy. They don't even take a fully functional small scratch phones for exchnage. What do you guys want a brand new phone in return. I ordered two phones with exchange and delivery rejected both of them. Both my old phone are in perfectly working condition and with original screen. Okay the phone have some small wear and tear, but it is a used phone, it is not going to be in pristine condition. I have purchased two phones from amazon recently and they just look for screen and blieve me those phones are in worst condition than these two well functioning...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — prepaid product showing delivered but not delivered

 Rakeshkene on Oct 11, 2019
I have ordered D-link router on big billion days offer 7 october 2019 and paid the money at the time of order and its showed delivered at 10 october 2019 but i didn’t received it .i complaint to customer care of flipkart they also saying its delivered. I told them if i recieved it why should I call you take my compalint and deliver my router then also they were giving miss leading information and try not to take complaint. I already paid for the prouduct it is not delivered to me and showing delivered on their website and also i got sms for the same .please ressolve the issue my Order ID :- OD[protected]...
Complaint comments  Read comments Complaint category Computers & Accessories

Flipkart — parcel not yet received - order id od116703559417653000

 suhail9869 on Oct 11, 2019
Dear Team,

Reference to the order id OD[protected] placed successfully on 04th Oct, 2019 and shipped on 05th Oct, 2019 but till date I haven't received my parcel. On the flipcart it is showing that it will be reached to me by 15th Oct, 2019. Why it should take such a long time, when the parcel has been shipped on 05th Oct, 2019? On the contrary I have placed some order through Amazon seller on the same day i.e. on 04th Oct, 2019 and I have received all my items from Amazon seller.

So why flipcart is taking so long time to deliver my parcel? I am very much concerned...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — whirlpool fridge

 Ravi guddati on Oct 11, 2019
Flipkart delivered fridge on 6th Oct'19 morning. Six days are completing and installation of Whirlpool fridge is not done. Many compliments done but Flipkart is not completed installation. Everyday complained to customer care of Flipkart but installation is not done. Flipkart is not completing the assignments completely even for other purchases also....
Complaint comments  Read comments Complaint category Refrigerators

Flipkart — blocking account of customer without valid reason and no customer support.

 sai_krishna379 on Oct 11, 2019
I need to know the reason for me getting blocked from Flipkart. I ordered a case for the Poco f1 which was cancelled by the seller stating that I am trying to resell the product to someone else. So I ignored that and ordered again, which got cancelled again for the same reason. So I contacted the customer care and they said the issue would be resolved by 5th of October. So I just placed order from a different seller a different mobile case. Again it was cancelled for the same reason. And on 5th of October I received a mail saying that I am trying to buy from Flipkart and sell to others. Are there...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — flipkart not providing replacement for oppo f11 pro phone

 Nilesh Lande on Oct 11, 2019
Phone Problem:
I purchased oppo f11 pro mobile from flipkart,
and after just one day o[censored]se i find front camera is faulty,
after switching to front camera it start and shows main camera on screen instead front,
so initially i thought it's a software bug,
so I did reset camera settings, soft format, hard format and every time camera works for half and hour and failed again.

Replacement Issue with flipkart:
So I placed replacement request on flip kart,
First they called me on my phone and told me to do server setting related stuff...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart fraud - missing apple airpods on delivery

 Pritiext on Oct 11, 2019
I ordered Apple airpods with wireless charging on september 30th, 2019 during Big Billion Days sale.
I recieved the delivery on Oct4th, 2019.The box just had the USB cable and nothing else.
Someone from Flipkart Or the delivery agent has stolen the product and delivered it to me.
There is no replacement made or money refunded.
It has been 8 days since the concern is raised.
the seller without checking any information rejected the replacement request raised on 4th Oct, 2019.
i have raised a new request again immediatly.Since then I only received a mail asking for...
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — not delivering on time

 Sudhmnj on Oct 11, 2019
I ordered Redmi note 7 pro on 30th September. I got the shipment on 2nd October. After few days I found my phone is not working properly. I requested for return and next day a technician visited me. And he couldn't fixed the problem so he approved for replacement. It was 6th October the replacement was approved. And expected delivery date was 11th Oct which is today but my product is still not packed. Flipkart customer service is ###. Each time they are giving different excuses. I don't know what to do....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart and delhivery courier fraud

 Mohsin Ali Mohammed on Oct 11, 2019
I had bought Google pixel phone from Flipkart on 1/10/19, through Flipkart seller Omnitechretail. The product was shipped on 3/10/19 via Delhivery courier, with tracking ID[protected]. It reached the nearest hub on 5/10/19. Since then delivery was not attempted even once. Both Flipkart and Delhivery courier are not responding, and Flipkart is refusing to cancel the order. I suspect a fraud is going on. Please help me in getting my money back...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — not returning the product (data cable)

 Rohan verma 04 on Oct 11, 2019
I had ordered a data cable of Rs 229
on 25 sept 2019 which i got on 29 sept 2019 having Order Id: OD[protected] and
Invoice No: FAABM[protected].
this data cable is not working any more in just only 7 days .. then i have requested for refund under return policy but flipkart has rejected my return request and closed return request policy .
perhaps return policy was up to 9 oct 2019 and i have requested under the return policy date.
please help me to get rid of this problem.
flipkart is cheating and not returning the product.
i dont want...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — bosch refrigerator

 Ruchi sharma pqrst on Oct 11, 2019
I have made a return request of my product on 5 October and tech visit was promised by 9 October since then I had been contacting customer care by mail and telephone but didn't receive any response only .They are delaying this matter and spoiling my festival.status is not updated in tracking section.neither the technician had arrived nor contacted.Team support is not marketable and efforts are not satisfying and even did not showing concern about the product damage . installation team has not guided us .we feel insecure about our purchase and money.we will soon move to consumer court for this attitude...
Complaint comments  Read comments Complaint category Banks

Flipkart — product not been delivered though it reached nearest hub since 3 days

 venkat viswa on Oct 11, 2019
I wonder why flipkart and Ekart has failed to deliver my mobile product ordered on Oct-2 and which reached my nearest hub 4 days back in hyderabad but still not delivered and even no proper communication for delay in delivery. The tracking of product showing its dispatched and received stories from mother hub to local hub and back again. Please don't cheat customers like this, other wise you will loose your business and credibility....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — flipkart delivery delayed and no response from customer care

 Yogesh6544 on Oct 11, 2019
I have placed order and paid money on purchase.
Order was suppose to deliver on 3rd Oct 19 today its 11 Oct 19 and no any response from flikpart about solid solution.
Pathetic service by flipkart. I tried several times to connect with flipkart cc, initially they promised my order will be delivered on 9th Oct 19 still no any response from them.

Flipkart is scam. I have suffered a lot for mentally by chasing for my own product for which I have paid money.

I will never buy from flipkart again anything and advice will be same to everyone....
Complaint comments  Read comments Complaint category Electronics & Appliances

Flipkart — honor 10 lite (sapphire blue, 64 gb) (6 gb ram)

 societyonrent on Oct 11, 2019
I am Purchase Honor 10 Lite (Sapphire Blue, 64 GB) from flipkart on 2nd october 2019 after seeing delivery promising date on 9th october 2019. Still i am not receive mobile yet and also not any responses from flipkart. They are not providing contact number of delivery person. only they are extending time 2hrs, 4hrs, today eod but they are supporting to me. even they are providing wrong information....
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — colour different

 umeshkumar38123 on Oct 11, 2019
I have ordered a mobile realme xt pearl white
but they send me another colour so i gave them request to change its been almost 1 week but they keep on saying next day our backhand team will call you but they wont call me and not replaced yet

order id OD[protected]

the status is showing Shipment is cancelled
return status

i need refund or just replace the order please do as soon as possible...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — subject - product not delivered

 Manoj Dhama on Oct 11, 2019
Sir, I placed an order by order no. CS[protected] and it was accepted by the company.
1. When the delivered boy came to deliver the delivery, he demanded for extra money which not gated by them due to which he failed the delivery, which is very wrong. It has become a habit of this person. This person deliver in this area for more than 2 year, so cast this man to change.
2. The payment of Rs.8299/- accepted by the company, which I should be back in my account at earliest as possible.
Thanking You,
Manoj Dhama
[protected]...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — received different model handset

 tusharparab on Oct 11, 2019
Had booked MI NOTE 7 PRO on 30 Sep 2019 on Flip-kart and got
successfully delivery on 4 Oct 2019.
On receipt the parcel, when i opened box i saw mobile of different
specifications. like MI Note 7A with 2 BG RM 16 memory & my mobile has
specification of 4 GB Ram & 64 GB memory. charges toward the same has been
paid at the time of booking.

After delivery, immediately called & informed to Flipkart call center &
register complaint on the day i received wrong mobile, but till date i have
not received any positive reply from flipkart which...
Complaint comments  Read comments Complaint category Mobile Handsets

Flipkart — got used product (mobile phone) 8.5 month used

 Pooja Mandaliya on Oct 11, 2019
I have ordered one mobile phone "mi a2" from flipkart on 2nd sep 2019. (Amount 14301)

Order number: od[protected]

I got an used product.

• mobile box is not shield pack.
• charger and mobile contains 26-28 scratches.
• mobile phone is laminated with gorila glass as well as front camera of mobile phone is dusty.
• contains oil on the body of the phone.
• not found any warranty card and assessor in the mobile box.
• even box has many scratches.
• seller sticks the bar-codes and all sticker on...
Complaint comments  Read comments Complaint category Online Shopping

Flipkart — product not delivered by over a week passed after promised delivery date

 KashviArora on Oct 11, 2019
I order a phone from flipkart online on 30 Sep 2019 and they promised the delivery date of 4 oct 2019 but after it is not delivered I am following up to get it delivered and they are giving a new date but yesterday they called me up and asked me to cancel my order. They have cheated me
It was ordered during festive offer discount and I bought this on no cost emi so I asked them to compensate the difference of amont of the phone by current rate plus bank penalty to cancel the emi and also compensate for delayed and creating trouble to contacting many times over phone and chat. this was purchase...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Flipkart — refund issue of payment

 taruntiwari on Oct 11, 2019
Transaction Failed of Order id OD[protected] and the transaction amount 999 rupees. I was booking a boat rockerz 400 super extra bass bluetooth headset with mic 30th Sep 2019 and payment was through the bank (Debit card) transfer and after i finished the payment by entering the OTP, amount got debited and the order was not confirmed. Spoke with the flipkart team they said they did not receive the payment and discussed with the bank they said amount has been settled to flipkart, bank shared me the proof for the payment confirming that flipkart has received the amount. Customer care at flipkart...
Complaint comments  Read comments Complaint category Banks

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