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Same to same case happened with me during big billion sale and defective product delivered at door step and later seller denied for replacement and refund also..After so much of escalations and time wasting efforts with Flipkart team finally able to get refund. No support at all from Flipkart team they were simply washing there hands by passing everything to one customer care executive to another
Go to consumer court brother. I am also purchased lg tv. Still not received. My friend was bought IFB WASHING MACHINE. TECHNICIAN VISITED HE SAID IT WAS DAMEGED . HE WAS CALLED CUSTOMER CARE EXECUTIVE NO RESPONSE. HE IS GOING TO CONSUMER COURT
similar experience I had with my fridge that I bought from Flipkart and sold by the same seller. Flipkart simply washed their hands off saying seller refused a replacement ( although they offered me a 15% compensation and withdrew that later) . I tried to explain them for 8-10 day that buying mobile and buying a fridge etc on Open Box condition is not the same. For bigger items it’s impossible to remove each plastic and cello tape from the product immediately after the delivery while delivery guys waiting impatiently. There was heavy damage on one corner of the fridge that was hidden under a piece of cello tape. No logic worked and I got trapped by Flipkart and the seller. Never to buy heavy items from online sites as they don’t support when anything goes wrong.
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+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
I am expecting a proper reason from your side.
Waiting for your valid reply.
I have attached my product images and support person visiting proof and visited date and time also on image. I am expecting the exact reason to delay my product this many times.
Support people also visited my home 3 times . They also said it will resolve within 24 hours.But till today no progress. I have attached support person(Uninstallation) image while he visited my home