Flipkart Complaints & Reviews

I have created flipkart account 7 years back with a mobile number 2 years ago i lost my mobile phone and the number.

The main problem is when i tried to update my new mobile number, the otps are being sent to both the new number and the old number. I got the new number otp and account password, but the otp of the old number cannot be entered as i lost the number and i dont have it. This is making me unable to change the mobile number.
Please do suggest me to update my new mobile number to my flipkart account.

I have raised too many complaints everywhere but Flipkart closing my all complaints by saying they need my id proof although i have shared my id proofs multiple times. Even i uploaded my id aadhar card in national consumer helpline but again they blindly copy pasted same lines that they need my id proof and closed my complaint, now i think i need to visit Flipkart's main office with my id proof then they will see it clearly, their customer service executives are biggest idiots

=I ordered SAMSUNG Galaxy F12 (Sea Green, 64 GB) Order ID - OD[protected] on 15th August but unfortunately i received empty parcel, My registered mobile number is [protected] and Email id is naradverma.[protected]@gmail.com

National consumer helpline new docket number:3906297

I am suffering from the month of August to get help

I ordered Samsung galaxy watch 4 from Flipkart last week for which i was supposed to get the delivery yesterday.(Order id- OD[protected]
The delivery was attempted as an Open Box delivery and I received my order, post which the delivery guy clicked on the Order Cancelled button accidentally in his mobile instead of completing the delivery and my order got cancelled. He assured me that he will correct this mistake and will give back my order the next day after making the updates through flipkart computer system and he took back the watch from me.

Now next day I can see my order is completely cancelled and I've got the refund amount back. I was asked to wait for a day and after waiting the order was canceled without informing me. Now while i'm contacting the customer support for this issue they are just being sorry for their mistake and asking me to place a new order now which is 2000 Rs more expensive then the price i ordered the product at initially, then why should i pay the extra amount because of Flipkart's foolishness? Plus according to the flipkart support, the company don't have an escalation matrix to take this case further. Which is very shameful and unprofessional when you are a competing brand globally.

As a flipkart customer, I've had bad experience with my previous orders but this time it is un-acceptable.

I Hope though this forum i will get to hear back some positive feedback for my issue caused by them.

Thanks.

I bought three items from one seller in same order. ITEM 1 : RS.198 ; ITEM 2 : RS.214 AND ITEM 3 : RS.206.

I habe placed return request for item 3.
For item 2, the seller sent a wrong item and i asked for a replacement. The seller again sent a wrong item. I went to see if i can get a replacement again but i found that i can only get a refund but the amount is only Rs.193. i called flipkart and they informed me that replacement can't be offered as per their policy.

I asked why i am not getting full amount i paid for this product. They informe me seller policy is to cut Rs.21 as it is on offer. And the executive tried telling me that i paid only Rs.193 and the order invoice is wrong. I demanded to get a full refund as selle is at fault for delivering wrong product. But there is no response.

I files grievance in NCH and the FLIPKART team who delas with the complaint is behaving in such a stupid manner that they refuse to acknowledge that i am talking about ITEM 2 priced at Rs.214 and not the ITEM 3 which i have returned. They reply to all greivance that the item of Rs.206 is scheduled for pickup and will get a refund.

MY COMPLAINT IS REGARDING THE ITEM PRICED AT RS.214 AND NOT RS.206. if their team can't understand basic English, how can they understand despite repeated explanation that i am talking about a different item from same seller. They seem to be doing it on purpose. And i have provide same photo proof as here which clearly shows items are different but they are having fun in refusing to provide an answer about correct item and haven't even read the complaint properly. Even after multiple complaints filed by me they give same answer that Rs.206 item is refunded. Why is wrong with your team?

Atleast now someone check properly of which item i am talking about and why the refund is not full amount by the seller when he gave me wrong product. In the first place.

Ordered a hp omen laptop on big billion day sale on 28th October and it said it would be delivered by 3rd October. On 3rd October got an update saying that due to logistical issues the ordered is delayed by 9th October. And till today the status is showing that the order is still not dispatched.
Need the exact info on where my product is and what's causing delay or else will have to initiate cancellation process.
And will stick to Amazon for all future orders in that case.

@Flipkart @flipkartsupport Can You Check About My Outstanding in Flipkart account

Case :- I have outstanding to pay my bills in my account And You have blocked My account Without any response from team

Now Outstanding turned to overdue and Day by day Cbill score is decreasing

Case2:- i purchased Realme X7 pro on Smart Upgrade plan And Didn't Notice to pay outstanding Amount now Flipkart Blocked My account and i can't Able to pay now Flipkart costomer service is not 🚫 Responding worste Service Ever They even don't Know How to Respond For Costomer.

My number as been Emailed And Since 1 year I didn't Get any Equivalent Response from Flipkart

I had ordered 40 item from flipkart, in which i am returning some produst. I raised return request for this item, it was showing pickup will be done on 01/10/2022, 05/10/2022 and 07/10/2022 But is not done yet.
OD[protected]
OD[protected]
OD[protected]
OD[protected]
OD[protected]
OD[protected]
OD[protected]

The above are the order id

I've been searching for the last few days on flipcart, and wanted to buy some clothes. But for every product I'm trying to order, it shows that the product is out of stock for your pincode. Since the sale is on people do want to buy products and when it shows out of stock it's really not good. So please solve the problem.

On 22nd September, I ordered Samsung Galaxy Watch 4 (44m size, black) during the Big Billion Day sale of Flipkart. My parcel arrived on 25th September but as no one was at home so we told the delivery boy to reschedule the delivery and send me the next day.
Now here the mental Harassment starts
So as he was told to deliver on 27 September but he didn't deliver
We waited further for four days without contacting Flipkart in hope that they might deliver but still not delivered
Then contact the Flipkart customer care
And everytime they used to give new date like we will deliver your parcel till 3rd October
Again we waited still not delivered
Then further again they given new date that they will deliver by 6 October
Still not delivered
And everytime we contacted them to solve this issue
And they again told they will by 10 October for sure
Then today on 8th October what I see is they started the refund procedure
First of all they made us wait patiently and mentally harrased the consumer(me) in making us wait for the parcel worth 10k
And also as the sale has ended the price of that product has only increased by 2k and can't order the product again at the same price.
And in the end after waiting for two weeks they all did was refund.
If they only have to do was refund why they didn't did it earlier and it would have saved us a lot of time.
I am extremely angry with such kind of experience on Flipkart
I hope strict action is taken against this monopolistic companies so that they care for consumers.

I ordered GNC creatine monohydrate from Flipkart and paid rs 788 . But on 23 September i received wrong product that is Octavius kadak Asaam tea (rs 600 printed on it) I raised the request for replacement. Earlier the replacement date was 29 September then it was shifted to 5 October, then again date was postponed to 7 October.

On 6 October all of sudden i received a message that your Replacement has been cancelled.That’s also without any reason.I have been requesting Flipkart agent to look into this matter since I was delivered the wrong product, Its almost a month but No action has been taken from Flipkart to solve this issue, They have only made excuses.I will share the screenshot with you. Please help me how can i get my money back.

Flipkart explore lite plus is a fake website.I have pop up with a line in which realme GT neo 2 was of 462rs. I have ordered the mobile but after that no confirm notification I got of ordering the mobile but money was deducted from my account.
The transaction ID no. is[protected].
Please return the money or send mobile .
Every single rupee for everyone o[censored]s is very important.
Please Help .
Hope for good and fast solution.

I placed order OD[protected] for Motorola G32 phone but they never delivered in time inspite of saying 7th oct delivery, they delayed shipment 3 times and said will deliver on 10 oct and product is going here and there from jhajjar to chatarpur and vice versa. They have not even delievred and refunded money. I need compensation for 25000 with free product delivery. Further, I will log comsumer court case as well.

Please try to get back my money sir please find the culprit to get back my money sir

Date of Incident: 28th September 2022

Order ID: OD[protected]

Description: I purchased an LG 6.5 kg with Smart Diagnosis and Smart Inverter Fully Automatic Top Load Silver (T65SKSF4Z) on 25th September 2022. The product was delivered on 28th September 2022 without any accessories. The machine is still in uninstalled date as of today (08 October 2022).

I raised a complaint on the same day stating that accessories are missing. I was promised by Customer care that the issue will be resolved within 24 hours and the deadline provided was 1st October. The resolution expected was that I will buy the missing accessories from the LG service provider. They asked me to wait for a call from their backend team to confirm the details, post that I could continue with the purchase of the missing accessories. Please find the list of missing accessories below:

1. 1 unit of the drain hose
2. 1 unit of QRG (quick reference guide)
3. 1 unit o[censored]ser manual
4. 1 unit OT hose
5. 1 Unit Detergent Powder (200gm packet)
6. Anti Rat Cover

The backend team called me the next day but the call dropped due to network connectivity issues. Since then I have called customer care around 30 times requesting them to connect me with the backend team. I got the assurance that the backend team will call me back by 1st October 2022. The deadline was then moved to 2nd October and then again to 4th October 2022. Currently, they are not showing any deadlines on the app.

I want to retain the product and have it installed by a certified service provider and a refund from Flipkart for missing accessories as they promised earlier.

Hi Team,
I have ordered Samsung front load washing machine using Flipkart in Big Billion day sale . After waiting for 15 days, damaged product was delivered and on opening the box, delievery person told to replace the product in 3 days. At the 3rd day, they cancel the product so in short I waited for 18 days and they cancel my product.
Also they have not refunded my 200 supercoins (loyalty points from Flipkart) saying that supercoins are not refunded back.

Instead of giving compensation, they are not returning the customer supercoins.

Hii, I purchased grocery item 5kg bag, that bag is damaged, I requested return the product but seller was rejected, I tried to again 4 to 5 times after that my account is blocked, I tried to customer care they are not solved the problem, I message to Kalyan_K flipkart ceo in twitter he is not responding, that account wallet have some money that's why I asked my account is unblocked

I had ordered the product on 22nd sep and delivery date was 26th sep. ekart logistics have nt deliver my package till now. When i trying to connect with ekart logistics after completing the scheduled date they told me that your courier will be delivered today. But they did not deliver my package. When I checked the ekart courier tracking website they showed me that they attempted to courier my package but i was unreachable, which is fully lie. Now again and again they repeat this process they never call me nor come to my address which was given but their website gives the wrong delivery update.
i have paid the money. now i think flipkart and ekart both company making me foolish. both the company (flipkart and Ekart logistics ) are fraud and cheat me.
kindly help to return my money.
my order tracking id OD[protected]

Sir, I have ordered a 275 Ltr Samsung Refrigerator on 25/09/2022 order I'd (OD[protected] and received a defective product ( Dent on Side Panel) on Date 30/09/2022. And promised by Seller If I received order then 20% amount will be refunded in Flipkart wallet as a compensation but till now not received any refund. Cheated to me I am very disappointed. So take this very seriously and take needful action against Seller.

Today, 07.10.2022, I was informed about the delivery of my new fridgefrom ekart logistics - Samsung 324 Litre Inverter one. I placed the order with exchange of my old 280 litres. But the delivery person inspected the fridge thoroughly and he was satisfied. But all of a sudden he rejected the order by stating that my fridge storage capacity is 250 litres and he is against Samsung company claimed 280 litre and old fridge bill also stated 280 litres. If you people dont want exchnge kindly inform us previously. Me made the fridge empty and after a day, again we have to keep the storage back again. Wasting our time and money for no reasons. Ready to file a suit against you flipkart.
OD[protected]
Ordered on Tue, 4th Oct.
Ekart Logistics - FMPC[protected]

Order ID: OD[protected]

I have purchased a Fifine mic from flipkart, I was not happy with the result so I raised return/refund for the product which was showing as accepted on the order status.

I got SMS on 27th Oct (same day when I raised return) that product will be picked up by 9-10 days. Which I feel not right. At least day and tentative time slot like 9-12 or 12-6pm it will be picked. That would help me when to expect pickup person to show up.

Now all of sudden same day a person called me around (6.40pm) that he is here to pick up product. now I did not expected him so early that too without any kind of communication (email/sms/notification that pickup is scheduled).

That time I was out so requested him to come next morning so that I make sure I'm available at home to hand over the product. Over the call person agreed and replied that he will come tomorrow morning.

Now same day mid night (2.30am) I got SMS that my return is canceled because of damaged product. Where as in reality pickup person have not even seen the product and I was not at home.

Just because he has to come next to pickup product he false marked return product as damaged and cancelled my return.

From next day I was travelling for 4 days so couldn’t get in touch with Flipkart. Right after I reached home from past 3 days trying to reach support to share the details of the incident but every single time support calls get disconnected after 2-3 mins.

I was promised to get call from the senior team in 4 hours but 2-3 days have passed and did not receive any call so far.

All of the trauma I'm going through because of pickup partner falsely damaged marked of the product and getting zero help from Flipkart. I have been customer of Flipkart from 8-10 years and Plus member from past 3-4 years.

I'm really loosing the trust over the Flipkart to intervene in any issue. Amazon is way better in return policy and customer support. Never faced 0.1% of the hassles with Amazon return.

Hoping some response after this consumer complaints, otherwise have to say goodbye to this 8-10 years of relationship.