[Resolved]  Flipkart — Lack of professionalism resulting into no order fulfilment

Address:	110096
Website:	flipkart.com

It is quite unfortunate to inform you guys but Flipkart has lost all professionalism. All they care about is receiving orders however, they don’t care about order fulfilment.

This is what happened.

I ordered two phones from Flipkart on 5th October 2016. Their model numbers are Lenovo yk5plus3GB, Lenovo yk5note4gb. Since, it was their BIG BILLION DAY sale, so I was getting good discount on both these items. And, that was precisely the reason I ordered them.

Anyways, moving on, my order was approved and I received a notification on 5th that I’ll receive my shipment within 2-3 days i.e. by 7th October or 8th October. The order was dispatched on 6th October from Hyderabad and was in Delhi on 7th October i.e. yesterday. The location of my order for yesterday and today was Bamnoli sort centre, Delhi. I was so happy that I’ll receive it today or tomorrow.

Apparently, that never happened. I received this email today evening saying, “Unfortunately, your consignment with tracking ID FMPP[protected] for the below mentioned product has been returned to us by our courier partner Ekart logistics due to non-serviceability.”

The fact remains that I have ordered plethora of products from Flipkart before and this thing has never happened before.
If my address is non-serviceable, then why did they send products in the past? They should have given the same reason earlier.

Why NOW?? Are they not interested? Are their stocks over? Do they want a higher price? Is Big Billion Day sale just to bluff customers? Why indulge in so bigger things when they can’t even service their customers? If non-serviceability was the case, they could have informed us at the time of order placement? Why Now?

One thing that has happened today is that they have lost a loyal customer. Because when you are ordering a product, it’s not just a product, it’s a box of feelings that you may have to share with other people.

My advice to each one of you is to Never EVER order anything from this ridiculous website in the future.