[Resolved]  Flipkart — laptop exchange policy of flipkart is the worst.

I had bought a lenovo ideapad ip 320e during a sale on flipkart. My order number is od[protected]. I opted to exchange my old laptop in place of the new one. The total cost to me after the exchange was 35000/-. So today the delivery boy came and checked my old laptop. There was a slight chipped off plastic part due to the dvd rom (It is a old sony vaio laptop). My laptop is in extremely great condition. Working flawlessly. But the e-kart guy denied me my order just because of this minor issue. This is not fair. First of all you guys are giving an absolute meager price for my laptop (2000/-) and then you except it to be in mint condition. Come on flipkart be a little sensible. But the ekart guy was very polite and calm throughout the process. When i called the customer service which was as unhelpful as always they kept apologizing without taking any action. I even agreed to cancel my order and order again but now they say that i can't get the laptop for the same price as i had purchased it earlier. This is really not fair. Please do something about it asap. I am leaving for college soon and i need this laptop as soon as possible. I would prefer if the delivery boy took away my old laptop. But it is okay if could buy the product at the same price again.