Flipkart — Laptop new

Hi Team, I have purchased a Lenovo Yoga 7 Core i5 11th Gen - (16 GB/512 GB SSD/Windows 10 Home) 14ITL5 2 in 1 Laptop (14 Inch, Slate Grey, 1.43 KG, With MS Office) Laptop from FLIPKART with the following details : Order ID: OD[protected] Order Date:[protected] Invoice Date:[protected] Invoice Number # FAD1HV[protected] PAN: AAFCI2112P CIN: U51900DL2019PTC347263 Sold By: Indospirit Private Limited, Ship-from Address: NO. 42/1 & 43, KACHERAKANAHALLI VILLAGE, , JADIGENAHALLI HOBLI, HOSKOTE TALUK, , Bengaluru, Karnataka, INDIA - 560067, IN-KA GSTIN - 29AAFCI2112P1ZD Laptops FSN:COMG4BHEMHJ3ZANZ HSN/SAC: 84713010 Lenovo Yoga 7 Core i5 11th Gen - (16 GB/512 GB SSD /Windows 10 Home) with Pre-Installed MS Office 14ITL5 2 in 1 Laptop Warranty: 1 Year Onsite Warranty 1.[IMEI/Serial No: SPF2Z1Z2B ] IGST: 18.0 % After flipkart Discount 85990.00 MRP 1, 25, 000/- order id OD[protected]. 1.The product was delivered on 13 October'2021 by the courier service provider. 2. The pacaking was very bad and crushed. After opening the package, I found the defective product was delivered on the first impression of arrival. 3. After lot of trouble, I tried reaching Flipkart, as they do not have any direct contact number, no direct email id, no exclation matrix.They have only the outbound call or chatbot.I was tying to reach them with very difficulty & Mental agony. Here are the Defects/problems/Issues i observed in the laptop: 1. The icons on Desktop are not funtionaleven on first Usage of arrival.(.exe files are missing). 2. MS Office 2019, should be Pre-Installed with lifetime validity as per the description. So paid an huge extra amount for Licensed windows & Licenced MS Office with lifetime validity.(Without preinstalled MS Office, the product is lower in price, I prefered this product for only licessed factory versions ) 3. But No MS Office Pre-Installed as described in the selling portal page of FlipKart.(This is misguiding, misleading & Cheating) 4. The icons on the Taskbar(On the Right) are not being displayed unless cursored. 5. Giving lot of errors during operation, opening of files - randomly. 6. Lot of heating issue. 7.Lot of battery drain issue. Getting drained in 2 hours after full 100% charge. 8.Initially Alexa is non-functional.(which is in-build as per description). 9. Cortana Non-funtional. 10.Called Lenovo Premium Care, after multiple failed attempts to contact FlipKart (The agents on the floor of Flipkart are abusive, rude, rough, Lack of attention towards customer query, Non - Courteous towards customer.) 11. Lenovo Premium Care took the laptop Remote access & tried to trouble shoot the issue, Later finally concluded as DEAD ON ARRIVAL. Tried a lot for 1 hr remotely. 12. Also Concluded their is a Malware/Firmware/Manufacturing/Funtional regressive Defect and came as DEAD ON ARRIVAL. 13.Battery drained off to 10% within 1 hr from 100% Charge. 14. If purchased directly from Lenovo, then Lenovo would have either Replaced or Refunded. 15. Since purchased from FlipKart, asked to get it resolved through FlipKart only, either Return or Replacement. 16.Firmware/Malware/Software Malfunctioning. 17. Tried contacting FlipKart on the same & I am not getting proper response. The agents on the floor are abusing, hurting, rude, rough and uncourteous. Also they are asking me to Buy from Amazon rather than FlipKart. Now they are saying, some local Technician will come and fix the issue on next month. How can i accept a repaired laptop with pirated & Corrupted software after paying such a huge hard earned money. I am facing lot of Mental agony and spoiling my health. If any of my health spoiled, then FlipKart would be responsible.