[Resolved]  Flipkart — Lenovo k3 note delayed delivery

Address:

Coimbatore, Tamil Nadu

I have ordered for Lenovo K3 Note (OD[protected] through registered sale on 29th July 2015 and the expected date of delivery was 3 Aug 2015. Since I didn't receive on the fore said date and the Tracking information was same from 1st August 2015 I called the customer care on 4th August 2015 for knowing the status of the order. He updated that the customer support team will be updating me by 6 Aug 2015 4.00 pm. On 6 August 4.01 pm I received a mail from flipkart CST saying that "We are continuing to look into your issue on priority. We reassure you that we will resolve your problem by 06 Aug, 4:00 PM.". And I didn't receive any intimation. I am not sure what they mean by assurance. I called the customer care and they intimated that they have rescheduled the time and they will call on 7Aug 2015. I also received a mail saying 'We apologise for taking longer than expected to resolve your issue. We request you to provide us time till 07 Aug, 4:30 PM to get back to you.'. This product was ordered to be given as a gift, which is already spoiled. I have few questions to FK 1. What is the use of having a Registered sale? Instead I could have got it from amazon.com (not India). 2. Is this the customer service provided by flipkart? 3. How will we trust it again?