[Resolved] Flipkart — lenovo k8 plus - money deducted but order didn't get placed.

Nadeem pasha123

from Bengaluru, Karnataka

Address:	560038
Website:	flipkart.com

Hi, i ordered asus zenfone selfie in flipkart using sbi debit card and then i choose to cancel the order and i got the status saying i will get a refund in 6 working days fair enough.

Then i was ordering lenovo k8 plus phone in flipkart. I filled everything, my money got deducted but the order didn't get placed it's rs.8399.

I choose to pay by debit card sbi debit card.

I am not at all happy with flipkart service this is one of the worst services i ever had.

Please don't ask for order details coz order didn't get placed and money got deducted.

My registered mob no:[protected].

I want anyone from flipkart to get in touch with me right now. You can contact me on the same above number.

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Oct 29, 2017

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Sep 23, 2017

Updated by Nadeem pasha123 I got the call from Flipkart, The lady who spoke to me she said I will get a notification and then the refund will be processed for my Lenovo phone, It been 5 hours I didn't get any notification yet. Flipkart seriously sucks.

I don't understand what to do when the famous online shopping site like Flipkart cheats with their customers who do I trust then?

Its a big question mark on Flipkart not being transparent.

All I want now is my money back to me Rs. 8099 of Asus zenfone selfie and Rs.8399 of Lenovo K8 plus in total Rs.16498/- Immediately.

you can contact me on [protected] I need my money back right now.

Sep 24, 2017

Updated by Nadeem pasha123 I didn't get any notification at all yet when i called flipkart toll free no i almost tried 10 times IVR said i will get a call back. Finally i got a call but the person on the other side cant even understand my problem n he said he will raise a request n some team will get it touch with me within 25th sep.
I don't understand why i didn't get the notification yet and flipkart has a very very bad customer service.
They cant even understand english how they will help on top of that they try to fake there accent.
I think if don't get any proper response from flipkart team tomorrow then i will officailly file a case again them in consumer court.

Verified Support

Sep 25, 2017

Flipkart Customer Care's response We will revert on it.

Verified Support

Sep 26, 2017

Flipkart Customer Care's response We informed to customer that we've not received the payment kindly get in touch with the bank for further assistance. Closing the complaint from our end.