[Resolved]  Flipkart — Mantra MFS 100 with RD payment Fingerprint Device

First of all I don’t know how to raise a request or keep a query so I used to make many queries in the Flipkart app as and with the help of customer support team. Everyone gave their resolutions but nothing could help me out of this. There are multiple issues in my query which have not resolved yet 1. Item was delivered in an improper packaging, I.e seal was opened partially 2. found that the item’s serial number is different 3. Item has full of scratches on its body and found that it was an old and already used one 4. Even item has not been functioning properly So I had wanted to return this product and have been raising so many queries but unfortunately one issue has not been resolved till now and I request them through write ups and by contacting customer support teams to either replace or return this product but no one could be responsible. And when I had been raising the requests I received the mail like this after 24 hrs:- “ We’d like to let you know that your return request could not be fulfilled by the seller as their courier partner has confirmed delivery of the item in your order with order id OD[protected] with the product being intact.” So in their view, is customer a lier or what they think? I’m not getting..I want to say that Flipkart has lost my trust and I think it will loose many customers with this type of behaviour and improper resolutions.