[Resolved] Flipkart — marq air conditioner

Raj kumar kandukuri

from Hyderabad, Telangana

Address:

VAISHNAVI HOMESFLAT NO: 108,1 st FLOORNEAR KANYAKA PARAMESHWARI TEMPLEARMOOR, ARMOOR. Nizamabad District, 503224

We have purchased Marq ac, On plenty of calls they have come to installation but the installation has been not done properly and they have broke the product. When we are trying to call them to replace the product no one is responding, When we call flipkart they are saying call the service provider (jeeves) and when we call jeevs they are saying call flipkart. Not able to understand what to do.
And the worst part is the unit is not working at all.

+4 photos

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Feb 5, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Dec 11, 2019

Flipkart Customer Care's response Hi, We are sorry for the trouble you had to go through. Since the product was delivered to you on 02 May 19, it has crossed the seller's 10 days replacement period. Due to this, they will not be able to fulfil your replacement request. However, the product is covered under the manufacturer's warranty, so you can get in touch with the brand/authorised service centre on[protected]/[protected]@flipkart.com, Phone Number: [protected] and they'll be able to help you out.

Verified Support

Dec 30, 2019

Flipkart Customer Care's response Hi,
As discussed with the team, We request you to remail the brand. Hence, we are closing this complaint from our end.