[Resolved]  Flipkart — Misguiding and poor services

Address:

Muzaffarnagar, Uttar Pradesh

I purchased a Lenovo k3 note from flipkart by order id no OD[protected]. I found that it was faulty. On 27th July they have confirmed for replacement and I was told that new handset will be send to me but I have to courier the faulty set as they have not pick up facility in Meerut and Muzaffarnagar. I was assured as they will receive the faulty set they will send me new on same day or by next day. I have couriered the faulty set on 29th July via Blue Dart Express. I have mailed them scan of courier receipt on the same day e.i. 29th July. On 3rd Aug I called the customer care of flipkart executive told me that my new handset is ready for dispatch but they have not received the faulty set. It was the negligence and poor service of blue dart that they did not dispatch the courier on time. So I complaint for Blue Dart (they also make false excuses for not delivered the packet on time) . my courier was delivered to flipkart on 4th Aug 2015 at 11:40 am. Then I call to the customer care of flipkart at 2:21 AM. Then I was shocked that they have started to state that it was a flash sale and my phone has been reserved and only be shipped to me after 5th Aug. It means these were making me fool or misguiding me from starting by saying that new mobile will dispatched to me as soon as they will receive the faulty set. Further they are not replying properly in mail just saying my issue will be resolved on 2nd Aug, then update it will be resolved by 3rd Aug by 3:30 pm, again update given issue will resolve on 4th Aug, then 6th Aug now saying 8th Aug. I also raise few queries in my mail but they didn’t bother to answer it. It seems we the consumers are culprit. Its not about not only services but also misguiding the consumers.